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Client:
ICDS Recruitment
Location:
Dublin City, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
7f5378746b95
Job Views:
150
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Job Description
Ref No: AM18269
County Dublin, Republic of Ireland
Key tasks and responsibilities:
1. Completing the investigation and resolution of field complaints in a timely manner
2. Generate systematic plans to assist in troubleshooting and problem resolution of instruments
3. Be available to travel to customer sites and resolve hardware/software and workflow escalations in a professional and timely manner
4. Resolve technical problems using a data analytics approach while working closely with subject matter experts to identify root cause, enabling solutions to be developed
5. Be the Voice of the Customer and collaborate cross-functionally to develop and implement enhancements or new workflows improving reliability and performance
6. Have a thorough understanding of complex Medical Device equipment with proven in-depth knowledge of software and hardware problem solving.
7. Proven ability in the application of IT, electrical, mechanical, fluidic and system engineering principles
8. Ability to develop a thorough understanding of the instruments and the tests they perform using different assays
Interested applicants should have:
1. Diploma or Bachelor’s degree in an Engineering discipline (Mechanical, System, Electrical, Biomedical Engineering or Software or similar) is required
2. Minimum of 3 years' relevant experience
3. Appreciation for the regulations in the medical device industry
4. Hands-on experience of medical device instrumentation with a proven ability in troubleshooting and root cause investigation
5. Experience in using analytical tools to perform data analysis to identify system performance issues, establishing trends and presenting data
6. Excellent written, verbal and communication skills with the ability to create and present findings to customers and management teams within the organisation
7. Self-directing, goal oriented with a customer first approach and able to prioritise workload accordingly
8. Have excellent drive to work closely with Field Service at customer sites when required to investigate and resolve technical escalations
9. Understanding of workflows and the operation of a clinical laboratory.
10. Voice of the customer- eager to ensure customer pain points and frustrations are being addressed by the Business
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