Front Office Manager
Cork is home to the excellent Maldron Hotel South Mall, ideally located overlooking the River Lee and in the heart of the city.
About the Role
The Front Office Manager will lead the experiences of our guests at check-in, check-out, and during their stay. Reporting to the General Manager, this role presents a fantastic opportunity for talented individuals to gain experience in a dynamic hotel environment.
Key Responsibilities
* Ensure guests experience is of the highest quality
* Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations, and hotel standards
* Lead and develop the Front office team, ensuring they are prepared for the next step in their career
* Assist in efficiently and effectively controlling front office departmental operations
* Contribute to the strategic running of the hotel
Requirements
* 2-3 years experience in a Front office leadership role
* Excellent skills in People leadership and development
* Excellent organisational skills and the ability to oversee and delegate work to others
* A warm, friendly, and approachable personality when dealing with fellow staff and guests
* The ability to work on their own initiative, as well as being capable of working as part of a team
About Dalata Hotel Group
Dalata Hotel Group, Ireland's largest hotel operator, offers excellent career prospects and opportunities throughout our expanding group. We lead through our Dalata values of Our People, Our Fairness, Our Service, and Our Individuality.
If you have the right attitude and energy, you will have great opportunities to progress within the group. Our company is a place where you can do great things individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment, and pursue a fulfilling career.