Job Description
As a Cloud Support Engineer at AWS, you will use your engineering expertise and skills to provide high-quality technical solutions that help customers achieve their business goals. You dive deep into complex questions to find the root cause and ensure the customer's specific requirements are fulfilled.
* Drive initiatives that improve support-related processes and our customers' experience, including tutorials, how-to videos, technical articles, trainings, among others.
* Provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
* Continuously learn groundbreaking technologies and develop new technical skills and other professional competencies.
* Act as an interviewer in hiring processes and coach/mentor new team members.
Requirements
* 1+ years of software development, or 1+ years of technical support experience.
* Experience troubleshooting and debugging technical systems.
* Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or MacOS) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).
Preferred Qualifications
* Experience in networking administration and troubleshooting.
* Experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).
* Experience in technical support.
* Knowledge or experience with OS administration (boot process, filesystems, process management) and troubleshooting disk space issues, booting issues and OS logs, standard OS performance monitoring tools.