PFH Technology Group are currently recruiting for a Level 2 IT Support Engineer to join their team and be based with their Dublin based client.
* Permanent contract
* Onsite position
Responsibilities may include, but are not restricted to:
* Prioritise, manage and respond to helpdesk calls in a timely manner logged on the help desk system;
* Establish and build on good working relationships with customers;
* Troubleshoot and, if required, refer hardware faults to third parties;
* Where appropriate, assign warranties on hardware to third parties;
* System administration using Active Directory;
* Troubleshoot issues with Windows accounts/mailboxes;
* Troubleshoot system problems, diagnose and solve software faults (e.g., Citrix);
* Install and configure computer hardware, peripherals, operating systems, and applications;
* System Administration – amend privileges/security permissions on server shares, setup of new shared folders on existing shares;
* Manage PST requests and data requests for staff moves;
* Liaise with third party vendors for software/hardware installation;
* Deal with ‘how to’ and information requests including data security and ICT policies;
* Liaison with local and national ICT teams (e.g., Server and Network management) to find root cause for recurring issues;
* Document new solutions;
* Install individual software requests;
* Manage Print devices – liaise with vendors including IP information;
* Access consoles to push or provide solutions for requests (e.g., Content encryption);
* Follow and adhere to SD processes, procedures, and follow escalation process and other matters as appropriate.
Desktop Support – Level 2 Support
* Technical Skills: Active Directory, Exchange, Backups, Support, Desktop support;
* Desktop Support: Supporting, troubleshooting;
* Desktop & Remote Admin: Administering;
* Email Management: Setting up users, distribution lists, etc., MS Exchange 2010;
* AD – Windows Server 2008: Administering, understanding of group policy, etc.;
* Backups: Monitoring backups, daily checks, etc., Backup Exec;
* Anti-Virus: Monitoring, deploying, troubleshooting;
* Network Support: Patching, understanding of VLAN;
* Hardware Support: PC & Printing, Hardware Support.
Experience:
* 3-4 years in a support experience and 1-2 years in a desktop support role;
* Experience of the above technical skills;
* Some project co-ordination desired;
* Strong Customer Focus.
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