Description
POSITION SUMMARY
To assist the F&B Managers in maintaining the highest standards of service, customer engagement and professionalism in all aspects of food and beverage operations. To ensure all service standards are adhered to, and that training programs are effectively executed to meet performance targets. To maintain the five-star level of cleanliness and presentation required in all dining areas. The primary role will be to train all Associates in basic F&B service skills. This person will also identify key trainers for each F&B outlet and train them accordingly to 5-star standards. Previous experience in this role is essential. Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Monitor dining rooms for seating availability, service, safety, and well being of guests.
Candidate Profile
Experience
Previous experience in a similar role, ideally within a five-star food and beverage environment.
Skills and Knowledge
• Excellent communication skills (verbal, listening, writing)
• Strong interpersonal and coaching abilities
• Flexibility and adaptability in a dynamic work environment
• Good time management and organizational skills
• Strong knowledge of food and beverage operations and service standards
Education or Certification
• Relevant qualifications in Hospitality, F&B Management, or Training
• Certification in Food Safety, Hospitality, or related areas (e.g., HABC, SERVSAFE, etc.)
Business Results
Balanced Scorecard Results: Supports and conducts activities to drive financial results, guest satisfaction, human capital index, and market share.
Operations: Assists in the daily operations of the F&B department, ensuring compliance with Marriott Operating Standards to maintain brand integrity and high service standards.
Guest Satisfaction: Strives to meet or exceed customer expectations, delivering exceptional food and beverage experiences.
Human Resources: Assists in fostering a positive workplace culture by supporting the development and growth of team members.
Technical Expertise (Learning and Applying Personal Expertise)
The following are specific responsibilities and contributions critical to the successful performance of the position:
Operations/Property Management• Complies with all current Marriott service standards, sequences of service and local operating policies and procedures.• Takes day-to-day responsibility for the cleanliness, hygiene, and presentation of F&B service areas.• Stays informed about all food and beverage offerings and any promotions available at any given time.• Responsible for achieving F&B service training and observation during key meal periods and sales targets as set by the F&B Manager.• Assists with demonstrations, training events, and promotional activities as required.• Ensures all staff are trained according to Marriott standards and operational guidelines.• Maintains stock levels and ensures supplies are ordered and used according to company standards.• Ensures that proper food and beverage portioning is followed, adhering to the manufacturer’s specifications.• Attends training courses and workshops as deemed necessary by the F&B Manager.• Responsible for maintaining a high standard of service, ensuring all F&B staff are delivering consistent and quality service.• Supervises the safety of users and equipment in dining areas and ensures that all relevant health and safety standards are implemented and monitored.• Maintains a high standard of personal appearance and hygiene as laid out by the F&B Manager.• Ensures punctuality and preparedness for all shifts and training sessions.• Accurately records daily sales figures and communicates them to the management team.• Demonstrates adaptability and accountability in all aspects of the role.• Covers other F&B service areas as required, ensuring smooth operations.• Performs any other duties as reasonably assigned by management.• Maintains a courteous and professional demeanor with guests and colleagues at all times.
Guest Satisfaction
• Sets a positive example for guest relations by delivering exceptional service.
• Is empowered to address guest concerns using the LEARN process and seeks guidance when unsure of how to proceed.
Human Resources
• Maintains strong relationships with F&B associates, responding to queries accurately and in a timely manner.
• Develops self and others by providing and receiving constructive feedback to support ongoing development and training.
Financial Management
• Assists in the financial management of the F&B department, supporting cost control and ensuring targets are met.
• Understands the impact of F&B operations on the overall hotel performance and guest satisfaction.
Other
• Performs other duties as assigned to meet business needs and ensure smooth F&B operations.
• Complies with all Marriott standards and local operating policies and procedures to maintain high service quality.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.