Job Description
The Associate Director - Project Management & Continuous Improvement (PM) and CI is part of the GSC Excellence and Strategy team and is responsible for supporting the GSC group with CI and PM. Results are achieved by partnering with the business to create a CI mindset and framework and leading/supporting the PM of initiatives.
This position demands a high level of cross-functional collaboration and will set the vision for CI needed for GSC in partnership with the business.
Responsibilities
* CI and PM Framework:
o Enhance the foundations to support a repeatable approach to PM and CI initiatives – e.g. CI training, tools, templates etc.
o Develop a CI Service level offering from tools to templates to fully manage CI.
o Develop and roll out an integrated GSC E&S framework for PM and CI activities - from intake to requirements gathering and right through to deployment, ensuring robust repeatable service delivery through robust stakeholder management.
o Establish an integrated GSC E&S monthly business review framework.
o Establish current state maturity and benchmark to advance the maturity of services.
* CI and PM activities:
o Apply a structured methodology by leveraging a PM and CI methodology, to create a strategy to support the implementation and adoption of the changes required.
o Engage with internal customers to support their efforts in solving complex problems and improving performance.
o Perform analysis and diagnostics to identify opportunities for improvement and make recommendations to leadership.
o Design and facilitate workshops and Kaizen events.
o Coordinate idea generation, project identification, prioritization, and overall selection, ensuring that projects are integrated with business strategies.
o Support the design and delivery of CI projects as part of a cross-functional team.
o Identify and justify project benefits and financial savings.
o Support teams assigned to implementing the recommendations.
o Drive achievement for own projects and projects they are supporting.
o Coordinate the training of all levels of the organization on CI principles and methodologies.
o Coach and mentor Project Sponsors, Black Belts/Green Belts candidates on the proper use of tools, improvement processes, and deployment issues.
o Encourage a CI culture by influencing and empowering employees to identify opportunities to apply techniques and tools in everyday work activities.
o Facilitate the sharing of best practices and project successes across the organization.
o Support the change management, communication and training efforts.
o Create and utilise a best practice PM and CI Framework.
o Identify, analyze and prepare risk mitigation tactics.
o Ensure that PM plans are supported by OCM plans.
o Track and report issues.
o Evaluate and ensure user readiness.
o Measure the impact of change management strategies deployed through key KPI measurement to monitor change progress.
* Business Partnering:
o Collaborate with subject matter experts across the Pharmaceutical Development and Manufacturing (PDM) business area, GSC, Finance and Commercial.
o GSC E&S - Closely partner with the other pillars under GSC E&S: Processes, Global Trade Compliance and other optimisation pillars such as Training, Resilience, OCM and Data and Analytics to identify CI and PM dependencies.
o Develop a deep understanding of organisational operations and workflows.
o Regular engagement with customers to understand pain points, prioritisation etc.
o Support cross-functional business process governance reviews.
* Future of CI and PM as a service provided:
o Develop Vision and mission aligned with GSC, PDM and Gilead's vision and mission.
o Develop and implement roadmap to evolve the CI and PM service whilst utilising best in class benchmarking, maturity assessment and action plans to evolve.
o Collaborate across Gilead PM and CI teams, creating, participating and engaging in a Community of Practice to share learnings, best practice and latest trends.
* Measures of Success:
o As part of establishing a monthly business review process, identify success factor KPI's for both CI and PM services. Identify and maintain impact measurements for existing and new PM/CI activities/services.
o Identify areas of opportunity and improve the CI and PM framework/service offering.
* Change Management:
o Facilitate communications and change management for key programs and projects on an Ad Hoc initiatives as needed – to ensure cross team member capability.