Benefits:
* 401(k)
* 401(k) matching
* Bonus based on performance
* Competitive salary
* Employee discounts
* Opportunity for advancement
* Paid time off
* Profit sharing
Summary: Responsible for the overall success and operations of Capriottis Restaurant location. Exceptional customer service is a major component of this position.
Benefits Include: Vacation & Sick paid time off, 401k with employer match, Employee Discount Program.
Duties and Responsibilities: include the following. Other duties may be assigned.
General/Compliance:
* Responsible for ensuring staff compliance with government regulations, company policies, and Capriottis procedures.
* Completes University of CAPRIOTTIS courses as directed.
* May be required to cover the shifts of other managers and employees and respond to emergency calls when not scheduled to work.
Customer Service:
* Ensures that customers are greeted in a cheerful and helpful manner.
* Informs and educates staff regarding survey results and secret shopper program.
* Resolves any customer complaints or service issues not resolved by the supervisors.
* Responds to negative surveys and corporate complaints.
Inventory:
* Submits orders for additional inventory/stocks, including beverages.
* Ensures that physical counts of the inventory are recorded and reconciled on a weekly basis.
* Conducts inventory audits to verify inventory levels and inspects freezer and other food storage areas to ensure that food is being properly rotated.
Cash Handling:
* Responsible for following and ensuring compliance with the company’s cash handling policies.
* Prepares bank deposits, bank bags, and change orders.
* Submits change orders.
* Picks up change orders and drops off bank deposits.
Reporting and Business Records:
* Maintains business records as outlined in the CAPRIOTTIS Operations Manual.
* Ensures that temperature (morning and evening), waste logs, and daily cleaning list are properly completed.
* Records and ensures that employee and complimentary meals are entered in the POS system.
* Reviews daily logs, investigates discrepancies, and makes corrections as needed, including reconciling waste logs with Weekly Inventory Sales Report.
* Submits Weekly Inventory Sales Reports.
* Prepares sales reconciliation report and attaches deposit slips.
* Prepares reports for Workforce Analysis and Sales.
* Generates reports for the corporate office as needed.
* Analyzes reports to identify inventory issues, sales trends, staffing needs, and other business trends.
Maintenance:
* Ensures that cleaning task lists and maintenance procedures as outlined in the CAPRIOTTIS Operations Manual are completed.
* Inspects equipment regularly and ensures that equipment maintenance schedules are followed.
Payroll and Human Resources Management:
* Reviews and approves staff work schedules prepared by the assistant manager, ensuring that sales history data is utilized and payroll budgets are maintained.
* Approves and submits payroll time cards/PTO hours.
* Monitors workflow and processes, making revisions as needed for efficiency and safety.
* Conducts and/or delegates staff meetings and safety training as required.
* Ensures that pre-shift meetings inform staff of store goals, product information, marketing promotions, and other pertinent information while delegating tasks.
* Consistently communicates with managers and supervisors regarding store goals and operations.
* Makes hiring decisions.
* Oversees performance review and incentive programs.
Marketing:
* Implements local and national marketing initiatives.
* Plans special events and promotions.
* Maintains a safe and sanitary environment in the front line, prep area, and food storage areas.
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