Job Title: Duty Manager
Reports to: Manager
Key Responsibilities
* Profit and Turnover: Assist with management of variable costs, such as wages, heat, and light. Ensure equipment is properly used to avoid unnecessary repair or replacement.
* Business Planning: Provide ideas, suggestions, and feedback to the Manager regarding promotions and entertainment.
* Provision of Excellent Customer Service: Ensure high level of customer service at all times, ensuring customers come first and there is management presence on the floor during peak trading hours.
* Stock Control: Maintain strict control over all stock in line with established Company procedures, including handling, portioning, wastage, and administration.
* Staffing: Assist Manager in maintaining control of man-hour costs by reacting to increases/decreases in trade.
* Team Development and Performance Management: Identify training needs of staff and provide accurate information to Manager.
Requirements
* Education: Good standard of secondary education essential (Maths and English GCSE or equivalent, Grade C or above)
* Experience: Minimum 1 year's experience at a management level within a busy licensed premises
* Skill and Knowledge: Knowledge of Microsoft Word & Excel preferred. Knowledge of Micros or equivalent touch screen system preferred.
Personal Qualities
* Excellent problem solver with ability to work on own initiative as well as part of a team
* Leadership qualities - must be able to set positive example and deal with situations as they arise, and manage staff to maintain standards
* Good communication skills, e.g., proven ability to deal effectively with both internal and external customers in potentially difficult situations