Customer Service Representative (Insurance)
Location: Dublin Type: Permanent Category: Insurance Salary:
€30,000 - €35,000 + performance bonus
Are you an Insurance Professional who excels in providing top tier customer service? If so, this could be the perfect role for you!
Our client is a leading Insurer looking for an experienced Insurance Customer Service Representative to join their team based in South Co.Dublin. As a member of the Customer Service Team, you will be front line support for customers, addressing policies queries, renewals and policy adjustments.
Key Responsibilities:
1. Ability to work in all sections of personal lines, including Renewals, Processing mid-term adjustments, after sales customer enquiries
2. Building rapport with customers
3. Retaining existing business and working towards renewal retention targets
4. Ensuring all data is kept up to date on applied relay systems
5. Dealing with all customer requests in an efficient manner
6. Providing a high level of customer service
7. Ability to process administrative duties with a high level of accuracy and attention to detail
Skills & Experience:
8. 1+ years’ experience in Personal Lines Insurance
9. APA qualification is required
10. Strong and the ability to prioritise and manage their daily tasks
11. Ability to work on own initiative and as part of a team
12. Ability to work within a fast paced environment
13. Knowledge of Applied system (Relay) is desirable
14. Clear & proficient communication and negotiation skills
15. Be motivated and have a positive outlook
If this opportunity is of interest to you, please get in touch with Sarah Louise Nolan at sarah.nolan@recruiters.ie to discuss your suitability.
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