Assistant Front of House Manager
We are seeking an experienced and motivated individual to join our team as an Assistant Front of House Manager at Kilkea Castle.
About Us
Kilkea Castle is a 140-bedroom resort set on 180 acres of landscaped gardens and ancient woodland. We pride ourselves on being an employer of choice, with over 90% of our team members saying they are proud to work at Kilkea Castle Hotel.
As a family-owned and managed estate, we offer a tranquil spa, a challenging 18-hole championship golf course, and a world-class culinary experience. We are Great Place To Work 2024 certified and Georgina Campbell's Four Star Hotel of the Year 2024.
Job Description
The successful candidate will be responsible for ensuring consistent quality of customer service, providing guests with a memorable stay, and supporting team members on a daily basis with any queries and issues that may arise.
Key Responsibilities:
* Assist the FOH Manager with all responsibilities of the front office department and with managing and monitoring the employees while ensuring guests receive prompt and courteous service.
* Communicate expectations to team members through departmental orientation, training programs, performance reviews, monthly departmental meetings, and daily team briefings.
* Assist with the recruitment of the front desk team, ensuring a strong talent bank is in place.
* Ensure any staff on duty follow required procedures during their shift and delegate tasks to team members.
* Assist FOH Manager in completing weekly/fortnightly rotas and conduct monthly departmental meetings.
* Liaise with accounts regarding any ledger or other queries, and take any action required.
* Maximise in-house selling and encourage other staff on duty to do so.
* Understand and carry out reservation procedures to Company standard and liaise with Reservations with regards to book-outs/no-shows.
* Develop, motivate, and carry out one-to-one reviews, job chats, and appraisals of all Front Office staff.
* Report any comments, complaints, and compliments to Senior Management.
* Ensure necessary operational tools and supplies are available to employees to carry out their duties effectively.
* Assist FOH Manager with controlling and analysing departmental costs to ensure performance against budgets set.
* Maintain appropriate standards of conduct, dress, hygiene, and appearance of front office team members and ensure high level of personal/work cleanliness within the department.
* Perform varied shifts each week to ensure maximum coverage of the department over the course of any stated week.
* Ensure all duties are carried out in a safe manner in regard to Health & Safety of themselves, fellow team members, and guests.
* Carry out additional duties as assigned by Senior Management.
* Establish and maintain effective internal communication, including daily and monthly meetings with all housekeeping staff, ensuring optimum teamwork and productivity.
* Attend training meetings/seminars as requested and train new members of staff to required standard.
Requirements
* Previous experience in a similar role in a 3 or 4-star hotel preferred.
* Working knowledge of Hot Soft or similar hotel software an advantage.
* Professionalism and competency abilities in terms of operational/technical skills.
* Efficiency in controlling departmental labour costs and in team development.
* Problem-solving, leadership, and excellent customer service skills as well as punctuality in all aspects of work duties.
* Enthusiasm, passion, and interest in their work and what they do.
* Commitment to continuous improvement.
* Compliance with company policies and procedures.
* Ability to embrace change, to learn, and to adapt to new methods/systems.
Benefits
* Discounts across entire resort
* Competitive hourly rate
* Meals while on duty
* Employee recognition
* Bike to Work scheme
* Employee Assistance Programme and PRSA Scheme
* Continuous training and development
* Uniform provided
* Gratuities
Kilkea Castle is an equal opportunities employer.