About the Job
We are seeking a Cloud Support Engineer to join our AWS Support team. As a member of this team, you will be at the forefront of cloud technology, assisting global companies and developers who are taking advantage of AWS services.
A Day in the Life
Our team interacts with leading companies and believes that world-class support is critical to customer success. We partner with customers building mission-critical applications on top of AWS services.
About the Team
Diverse Experiences Welcome
Amazon values diverse experiences. If your career is just starting or hasn't followed a traditional path, don't let it stop you from applying.
Why Work at AWS?
AWS is the world's most comprehensive and broadly adopted cloud platform. Our robust suite of products and services powers businesses worldwide.
Work/Life Balance
We value work-life harmony. Achieving success should never come at the expense of sacrifices at home.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.
Mentorship and Career Growth
We're continuously raising our performance bar. You'll find endless knowledge-sharing, mentorship, and other career-advancing resources here.
Requirements
* Fluency in French
* Bachelor's degree or experience in a Technical Customer Service role
* Monitoring and/or Troubleshooting of: OS Administration (Linux/Windows), Network Essentials (TCP/IP) and knowledge of Internet Fundamentals
* Experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
* Experience in Cloud computing (AWS, Azure, OpenStack)
* Experience with System Administration
* Experience with Network troubleshooting tools
* Experience with Cloud services/Cloud deployments
Equal Opportunities Employer
Amazon is an equal opportunities employer. We make recruiting decisions based on your experience and skills.