Job Description
The service desk co-ordinator is responsible for assisting in attaining maximum utilisation of internal and field technical resources through daily dispatch of service requests and all support work required to ensure service requests are completed in a timely manner to the satisfaction of our customers.
Service Desk Co-ordinator responsibilities:
1. Support Service & Maintenance Division with scheduling and planning.
2. Manage reactive calls from customers in a courteous and professional manner.
3. Record customer details and requests at time of call request
4. Prepare and support weekly KPI report for service and maintenance division.
5. Processing to completion all service and maintenance calls
6. Working with colleagues in administrative roles so required tasks are completed.
7. Ad hoc duties as required.
Skills
8. Ability to clearly document information within our system and documentation system real-time.
9. Ability to work on multiple priorities and/or tasks simultaneously.
10. Excellent listening and communications skills, both verbal and written.
11. Strong customer relationship skills.
12. Organised, detail oriented and self-motivated.
13. Strong computer skills and the ability to effectively communicate through e-mail and Microsoft packages.
14. Basic problem-solving abilities and ability to meet reasonable deadlines.
15. Ability to build positive and collaborative relationships.
16. Pragmatic and hands-on approach
17. Ability to work with little supervision and work with an engineering team.
Experience
2+ years' experience in Customer Service environment essential.
Job Type
18. Full-time, Permanent
19. Monday to Friday
Apply now! Or call Conor on 061-430939
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
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