Training & Development Specialist
We are seeking a highly skilled Training & Development Specialist to join our client, one of Ireland's leading luxury hospitality and retail groups. This exciting role is pivotal in reinvigorating the customer service experience through innovative training programs and collaborative learning environments.
Key Responsibilities:
* Learning Plan Development: Develop and communicate a learning plan that meets the needs of the business and team members.
* Interactive Content Creation: Design engaging training materials, including graphics, animations, videos, and live demonstrations.
* Program Delivery: Design and deliver training modules and programs tailored to business needs.
* Onboarding Support: Ensure the delivery of an engaging onboarding and induction process to all team members.
* SOP Design: Collaborate with stakeholders to design and deliver Standard Operating Procedures (SOPs) across all areas of their stores.
* Compliance Training: Ensure 100% compliance with all mandatory training, such as Health & Safety and Business Conduct Policy.
* Dashboards Management: Create and manage monthly dashboards for tracking and reporting learning activities to senior leaders.
* Effectiveness Evaluation: Use metrics and feedback to continually refine and enhance learning experiences.
* Talent Development: Collaborate with stakeholders to create and deliver development programs for continuous frontline colleague growth.
Ideal Candidate:
* Operational Experience: 2 to 3 years' experience creating and delivering training using blended methodology, including digital, virtual, and in-person.
* Technical Skills: Proficiency with eLearning software (e.g., Articulate 360, Adobe Captivate), Learning Management Systems (LMS), and other training tools.