Content Moderator - ArabicDo you want to make a real impact in our online community?
We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathy!
Main Responsibilities:Investigate & Resolve: Handle reported issues, from account support requests to potentially abusive content, via our ticketing system.Enforce Standards: Monitor and enforce our client's Terms of Use, ensuring a safe and respectful community.Stay Informed: Become well-versed in our client's products and community standards.Market Insights: Use your knowledge to find scalable solutions for our user community.Data Analysis: Gather and analyse relevant data to enhance the overall user experience.Trendspotting: Recognise trends and escalate issues beyond policy guidelines to our global team.Efficiency: Identify workflow inefficiencies and suggest improvements.Skills & Competences:Resilience: Operate effectively in a fast-paced, pressured environment.Interpersonal Skills: Strong verbal and written communication skills, with a focus on empathy.Adaptability: Positively approach challenges with flexibility.Decision-Making: Prioritise, solve problems, and work collaboratively.Time Management: Manage and prioritise tasks to consistently meet KPIs.Language Skills:Fluency in Arabic (C1-C2), with an understanding of regional culture and trends.Proficiency in English (B2-C2).Contract:Full-time, permanent.Compensation & Benefits:Working Hours: Day shift (9-5) OR Evening shift (6pm-2am) with no rotation.Location: Dublin 18, Sandyford, Dublin South.Evening Shift: 25% salary uplift for hours worked between 10pm and 2am.Travel Allowance: €12 per day (before tax) for evening shift.Free Meals: Enjoy complimentary meals on site.Healthcare: Private healthcare and pension contribution.Annual Leave: 25 days of annual leave.Training & Wellness: Extensive training and access to CPL's Wellness Programme.Perks: Tax Saver and Bike-to-Work Scheme.IMPORTANT:Due to the nature of the role, candidates must be confident in dealing with sensitive content.Eligibility to work full-time in Ireland is required (EU passport / Stamp 4 / Stamp 1G for a minimum of 12 months or renewable).Why Apply?Be part of a multicultural and diverse team.Great internal career progression opportunities: become a Quality Auditor, Quality Analyst, Trainer, or Team Lead.Fixed working schedule with no shift rotations.Meals on-site, private healthcare, and pension contributions.No prior experience required—full training provided!How I Can Help:I will support you every step of the way during the interview process, from updating your CV to interview preparation.
If this role piques your interest, please get in touch!
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