Calor has been serving customers in Ireland since 1937 as a leading supplier and distributor of Liquefied Petroleum Gas (LPG). Our company is an expert in LPG procurement and commissioning, bulk gas storage, cylinder filling and storage, transport and delivery, installation and maintenance. We conduct our business based on the principles of health, safety, integrity, and care for our people and the environment.
Role Overview:
The Area Technical Supervisor role is a critical field-based position focused on conducting health and safety audits, quality control inspections, and site inspections to ensure compliance with regulatory requirements at Calor customer sites and installations. The role includes managing contractor and installer panels, providing technical guidance, investigating customer complaints, and managing emergency responses.
Key Responsibilities:
1. Carry out Health and Safety Audits, Quality Control Inspections of Calor Contractors and Installers.
2. Conduct Site Inspections of Company owned Metered Supply Installation Projects and maintenance of Bulk Tanks.
3. Act as key safety exemplar to drive a positive cultural shift across the contractor base.
4. Develop, train, and manage an effective Contractor and Installer Panel.
5. Onboard Contractors and Installers to support Calor’s Business & Safety Strategy.
6. Provide technical guidance to the Register of Gas Installers of Ireland inspectorate.
7. Investigate and resolve Appliance/Installation related Customer complaints.
8. Inspect and Certify Company and Customer owned Installations.
9. Coordinate response to After Hours Emergency Calls (24/7).
10. Manage the Company owned Metered Distribution Sites Out of Hours Emergency Response.
11. Conduct In Field Audits with CRU and investigate incidents at Customer premises.
12. Provide technical advice and support to Contractors, Installers, and Sales Staff.
13. Develop and implement innovative Stakeholder management.
14. Proactively manage cost control elements of in-field Customer Engineering projects.
15. Assist the Customer Engineering Manager in the development of budgetary targets.
Key Behaviours
Putting People at the Heart:
1. Earn trust through honesty and integrity.
2. Treat people with care and respect.
3. Invest in personal growth.
4. Provide honest feedback and encourage others.
5. Seek diverse perspectives to achieve team goals.
Setting Ambition:
1. Articulate goals clearly.
2. Provide guidance through actions and decision-making.
3. Communicate openly and often.
4. Encourage initiative and pursue new ideas.
Problem Solving:
1. Analyze information and draw well-reasoned conclusions.
2. Make confident decisions based on facts and data.
3. Accelerate learning by constantly improving.
Delivering Results:
1. Balance short-term success with long-term goals.
2. Achieve ambitious goals and take accountability for results.
3. Focus on real and relevant customer needs.
Requirements:
1. Registered Gas installer.
2. At least 8 years work experience in installation and maintenance of Oil & Gas projects.
3. Strong knowledge of Health and Safety Standards relevant to the sector.
4. Excellent knowledge and application of I.S. Gas Standards 3216, 3213, 813, 820, 265, and 329.
5. Very good knowledge of MS Office and software packages.
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