Joining a team of seven Customer Service Representatives and a Team Lead, the customer service agent is a ‘people person’ who provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and services, answering questions, and managing complaints.
Key Responsibilities:
1. Maintaining a positive, empathetic, and professional attitude toward customers at all times
2. Responding promptly to customer inquiries
3. Handling a high volume of calls
4. Communicating with customers via phone, email, live chat, or face-to-face
5. Acknowledging and resolving customer complaints
6. Communicating and coordinating with colleagues as necessary
7. Providing feedback on the efficiency of the customer service process
8. Ensuring customer satisfaction and providing professional customer support
Qualifications:
1. At least one year of relevant experience, preferably in a customer service environment
2. Good communication skills with an excellent telephone manner
3. Demonstrated working knowledge of Excel and Word
4. Organized, diplomatic, and a good team player
5. A proven ability to work to targets and timelines
6. Available to work a 39-hour week, Monday to Friday, with occasional Saturdays and Bank Holidays (rotated between the team)
7. Own transport required as there are no public transport services in this part of the city
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