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Homeless Services Manager, Fairgreen STA, Galway City
Client:
COPE Galway
Location:
Galway City, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
9e13b0c26a3d
Job Views:
90
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Job Title: Homeless Services Manager, Fairgreen STA
Reporting to: Head of Homeless Services
The Fairgreen Hostel Manager has responsibility for the leadership and operation of this STA (Supported Temporary Accommodation) service for individual men experiencing homelessness, focusing on ensuring the provision of a high quality service in line with NQSF (National Quality Standards Framework for Homeless Services) and leading, supporting and supervising our staff to work to their fullest potential. They have a role in mentoring and supporting their colleagues with an aim of collaboratively embedding the values of COPE Galway and a trauma-informed approach within the service.
The Fairgreen Hostel is a 24/7 26-bed STA service for men who are experiencing homelessness in Galway. The central focus of the team's work is to support people to source long term accommodation to break their cycle of homelessness. Each individual client is assigned a keyworker to assess their holistic needs and determine a support plan which may include social supports, life skill supports, mental and physical health supports, education supports, and addiction supports.
The team includes both social care and ancillary staff, and the Manager is part of a leadership team that includes a team leader who they also line manage.
A long-standing service in Galway City, Fairgreen Hostel is part of a suite of emergency responses to homelessness offered by COPE Galway.
Duties and Responsibilities
The Manager is responsible to the Head of Homeless Services. Their (not exhaustive) key duties are:
Leadership and Management
* To lead the Fairgreen Hostel Team and build capacity within the team
* To participate in the recruitment and induction of staff as appropriate
* To line manage and provide support and supervision to staff, including the Team Leader
* To support the rollout of Trauma Informed Practice in the service
* To model leadership behaviours and embed a positive values-led culture
* To identify gaps in service provision and work to reduce these through service development
Service Management
* To ensure the day-to-day operations of the service run smoothly and in accordance with the policies and procedures of COPE Galway
* To carry out administrative and financial procedures in accordance with organisation policies
* To ensure that administration and recording systems are developed and in place and appropriately operated
* To oversee the use of database systems in place including PASS (Pathway Accommodation & Support System)
* To ensure that all incidents, emergencies, events and handovers are recorded using the recording systems in place
* To deal with maintenance issues and ensure the upkeep of the facility
* To ensure that clients are consulted and involved in the operation of the project to the greatest practical extent
* To work in line with NQSF (National Quality Standards Framework for Homeless Services)
* To process and deal with complaints in line with policy and procedure
Client Services
* To ensure a safe, welcoming and friendly environment is established and maintained in the operation of the service
* To develop and imbed a proactive and flexible approach to client engagement
* To ensure that assessments are carried out in a professional, sensitive and appropriate manner
* To oversee the referral process to the service
* To ensure that the service operates a care and case management primarily focused on assisting and supporting people to exit emergency accommodation and homelessness into long-term housing and accommodation
Interagency
* To work effectively and in collaboration with Galway City and County Councils and where necessary the HSE
* To communicate effectively and respectfully with colleagues and clients
* To develop and maintain positive and mutually beneficial relationships with relevant external agencies
Health and Safety
* To ensure that health and safety standards are maintained and adhered to, including COPE Galway's Safety Statement and related policies and procedures
* To foster a Health and Safety culture in the service
Key Terms and Conditions
Frequency of Work: 37 hours per week, roster to be agreed with Head of Homeless Services
Contract Period: Permanent
Method of Pay: Monthly by credit transfer
Person Specification
* A minimum of two years' experience of working in a management role in a comparable area of work (homeless services, community services etc.)
* A minimum of three years' experience of working with vulnerable communities
* A recognised third level qualification (minimum level 8) in Social Care or a related field
* A commitment to the Vision, Mission and Values of COPE Galway and to the achievement of the organisation's strategic goals
Core Competencies
* An ability to develop and promote a culture of understanding, ownership and delivery of the organisation's vision
* A commitment to collaborating with other agencies and services in the delivery of this organisational vision
* An ability to build, maintain and positive effective relationships and networks
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