Job Description
Accommodation Porter
You will be responsible for the cleaning, service and maintaining of guest bedrooms and public areas of the hotel to an approved standard, helping to create a pleasant and memorable stay for all guests.
Key Responsibilities:
* Arrive on duty and identify areas as stipulated by Accommodation Management to be serviced or cleaned.
* Follow established company standards as per the standard operating procedures.
* Clean and maintain all public areas.
* Conduct deep clean service as per standard operating procedures and frequency.
* Report any maintenance defects or otherwise which would affect the quality of the guest experience and/or safety of the building.
* Ensure that all guests privacy and comfort requests are responded to immediately.
* Ensure the removal and safe and appropriate disposal of wet waste, glass and recyclables.
* Anticipate guests needs, respond promptly and acknowledge all guests.
* Communicate effectively with all other team members.
* Adhere to all systems and procedures in place.
Additional Duties:
* Due to the cyclical nature of the hospitality industry, employees will be required to work varying schedules to reflect the business needs of the hotel which can include day, evening and/or weekend shifts.
* Clean guest areas, public toilets, corridors and reception areas
* Maintain store rooms in a clean and tidy condition at all time.
* Report all lost property and maintenance issues to Accommodation Management
* Greet all guests in a warm and a friendly manner
* Ensure all bed linen and towels are removed from Corridors
* All rubbish and waste removed from the Corridors
* Ensuring linen is sent to the correct area
* Cleanliness of the corridor area at the end of each shift
* Be prepared to carry out any additional duties as directed to you by the Accommodation Manager
Health & Safety:
Rigidly follow and observe all hygiene standards, rules on smoking and comply with hotel policy regarding uniform.
* Ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other person on the premises.
* Keep your work area tidy and safe and report any hazard, accident, loss or damage to management.
* Observe all safety rules and procedures, including those laid down in the Health & Safety Statement.
Other Details:
The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.
Salary: Depending on experience.
Job Types: Part-time, Permanent
Expected hours: 27-32 per week
Schedule: Weekend availability
Experience: Hospitality: 1 year (preferred)
Work Location: In person