Job Title: Accommodation Supervisor
The 5* College Green Hotel Dublin, Autograph Collection (part of the MHL Hotel Collection and Marriott International) has an exciting opportunity for a skilled Accommodation Supervisor to support our hotel's housekeeping operations.
Main Purpose of the Job:
Assist the Accommodation Management in supervising the housekeeping operation to ensure product quality standards are met and optimum service is provided to hotel guests according to hotel or company business objectives.
Key Responsibilities:
* Coordinate work orders in assigned areas and follow up on inspections
* Inspect guest rooms, including VIP, vacant, occupied, and check-out rooms, to ensure standards are being achieved by each employee
* Monitor the performance of Accommodation Assistants to ensure standards are met
* Ensure sufficient supplies are maintained on the guest floor, hallways, stairwells, elevator, service area, linen stores, equipment, and pantries
* Observe uniform and dress standards daily
* Follow proper payroll, uniform, and key procedures
* Accurately comply with Lost and Found procedures for the hotel
* Train accommodation employees to achieve cleanliness standards in guest rooms
* Deliver and receive constructive and corrective feedback professionally
* Highlight areas of personal development and recommend training for career growth
* Value team contributions and recognize positive feedback and successes
* Provide excellent guest service in all areas of responsibility
* Direct progress of accommodation staff during deep cleaning
* Maintain upkeep of bedspreads, draperies, carpet cleaning, sheers, valances, and furniture refurbishing
* Perform other tasks or projects as assigned by hotel management and staff
* Conduct appraisals and show good customer relations
Requirements:
* Previous experience as an Accommodation Supervisor or Senior Accommodation Assistant
* Excellent Communication and interpersonal skills
* Hands-on approach to work with a strong work ethic
* Flexible working availability with no rostering restrictions
* Current residence in Ireland (knowledge of Opera is an advantage)
Benefits:
1. Marriott Hotel discounts
2. MHL Hotel discounts
3. Opportunities to work with international Marriott brands
4. MHUB online Training & Development Platform
5. Employee recognition awards
6. Employee meals
7. Birthday gifts
8. Gifts for parents of newborn babies
9. Life insurance
10. Sick Pay Scheme
11. Training & Development Programmes
12. Bike to Work Scheme
13. Tax Saver Scheme
14. Subsidised taxis for late work
15. VHI Employee Assistance Programme
16. Recommend A Friend Scheme
17. Social events
18. Sporting events
19. Discounted gym membership
20. Discounts in MHL Food & Beverage outlets
About MHL Hotel Collection:
MHL group is a renowned portfolio of well-known, high-profile Hotels throughout Ireland. Our core business revolves around exceptional people. We provide a comprehensive on-boarding, upskilling, and professional development process.