Customer Service Assistant
The role of Customer Service Assistant is a dynamic position that requires providing exceptional customer experiences through a helpful, friendly, and knowledgeable approach.
This role encompasses assisting the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day. The position involves accepting and paying out bets, delivering excellent customer service, opening and closing the business, and on occasion, managing the operations of the shop.
Key Responsibilities
* Assist the Shop Manager and Assistant Manager in the day-to-day running of the shop.
* In the absence of the Shop and Assistant Manager, take responsibility for:
o Opening and closing the shop
o Managing and guiding the shop team
o Cash management procedures
* Occasionally manage the shop, leading to further development opportunities.
* Combine working in a fast-paced retail environment with undertaking training and job supports to continuously upskill and progress within the company.
* Provide an outstanding customer experience through a helpful, friendly, and knowledgeable approach.
* Accept bets according to procedure, accurately taking and processing customer bets through multiple channels, including betting terminals and in-shop transactions via the EPOS System in a timely manner.
* Ambassador for the brand, introducing customers to the multi-channel/digital journey.
* Work under pressure while remaining calm and seeking ways to improve yourself and the shop.
* Maintain high-quality shop presentation standards throughout your working day.
* Ensure all procedures (safety, compliance, and shop operations) are always followed.
* Possess a passion for working within a team environment.
* Adhere to Social Responsibility duties.
Knowledge, Skills, and Experience
Essential Skills and Experience
* Customer service focused
* Operate with trust and integrity
* Flexibility as the business operates 7 days a week
* Be adaptable to the shop environment
* Great attention to detail and strong numeracy skills
* An enthusiastic people person who can work independently and as part of a team
* A keen interest in the sporting industry and events, with confidence in building rapport and relationships with customers.
* Ambitious and driven to progress within the company
* To promote the company brand and be results-focused
* Excellent communication skills
* Problem-solving and creative thinking
* Be organized, reliable, and dependable
* A proven good cash handling approach
Desirable Skills and Experience
* Industry or retail experience is welcomed but not essential, as full training is provided to expand your knowledge base on all things sport and betting related.
BoyleSports is an equal opportunities employer, welcoming applications from all suitably qualified persons.