Job Title: Front Office Agent
Department: Front Office
Responsible To: Front Office Supervisor/Front Office Manager
Main Purpose of Job: Serve as guests' first point of contact, manage all aspects of their accommodation, and create a pleasant stay.
Liaises with: All Hotel Departments
MAIN DUTIES
1. Welcome guests, assign rooms, and perform check-in and check-out tasks.
2. Inform customers about authorisation and payment methods, verify credit card data, and register guests.
3. Provide information about the property, available rooms, rates, and amenities.
4. Liaise with housekeeping staff to ensure rooms are prepared and meet guest needs.
5. Upsell facilities and services when appropriate, maintain booking records, and provide excellent customer service.
6. Maintain safety standards, respond to customer issues, and participate in training programmes.
7. Arrive on time, be appropriately groomed, and wear the correct uniform.
8. Work varying schedules to reflect business needs, including day, evening, or weekend shifts.
HEALTH & SAFETY
1. Fulfil obligations under the Health & Safety at Work Act 1989.
2. Take reasonable care for health and safety of yourself, other employees, guests, and anyone else on the premises.
3. Keep your work area tidy and safe, report hazards, and follow safety rules and procedures.
4. Be aware of trained first-aid personnel and the location of the first aid box.
5. Carry out fire and accident drills as directed by the hotel safety officer.
OTHER DUTIES
Complete any reasonable requests or duties as directed by management.
QUALIFYING CRITERIA
1. Good organisational skills and strong team player attitude.
2. Excellent communication skills, positive attitude, and cheerful demeanour.
3. Ability to work flexible hours, remain calm under pressure, and be computer literate.
4. Knowledge of Opera or Other world Class Property Management System required. Additional languages an advantage.
BENEFITS
1. Regularly stocked canteen for meals, snacks, and beverages while on duty.
2. Discounts in our Spa, Hotel, and Golf course.
3. Staff and friends and family rates available in other group properties.
4. Free Car parking.
5. Regular staff appreciation initiatives.
6. Opportunities to develop and grow through assisted educational opportunities.
7. Sick Benefit scheme.
8. Personal locker where required.