SCOPE & GENERAL PURPOSE OF JOB: To exhibit at all times the demeanor and professionalism required to uphold the standards necessary to maintain the reputation of Fitzpatrick Castle as a hotel of the highest caliber and service levels by using the tenets of Service Excellence. ACCOUNTABILITIES: o To offer the highest level of guest service in the Conference & Banqueting areas, ensuring the agreed standards are achieved at all times. o To follow and adhere to all standards of performance within the function rooms and Bars, ensuring all services offered are of the highest 4* quality o To ensure all rooms, tables and settings are to the agreed standards and set up as per management instructions or function sheets o To comply with all cash procedures at all times as set down by management and inform management of any errors/discrepancies o To control stock levels, ensuring that all waste and spillages are recorded correctly and reported immediately to relevant management To ensure that the C&B areas have safe working practices and that all spillages etc are tended to without delay o To offer the highest level of Guest Care in line with the Company Service Excellence Programme o To ensure that you have an in-depth knowledge of your department product to include all menus, in addition to being aware of the total hotel facilities. o To work as part of the Team, being aware of colleagues and their needs, and being flexible at all times to the requests of management o To promote sales within the department and across the hotel o To have pride and commitment in your area of work.
o To attend training sessions as required. o To attend appraisal / assessments as required. o To maintain all company policies and procedures. o To ensure that all hygiene regulations are adhered to at all times as required by law. This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management.