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Partner, The Panel, Executive Search & Selection
Technical Support Manager – Dublin (Office-based, Full-Time 5 days in the office)
Join a dynamic IT team as the primary day-to-day technical contact for onsite users in Dublin, while also supporting colleagues across the UK, Europe, and the US. This role is ideal for a hands-on, solutions-focused professional who enjoys combining IT support with systems administration and process automation.
Main Responsibilities:
* Deliver high-quality 1st and 2nd level support (desk-side and remote), including white-glove support for VIPs.
* Maintain and administer Microsoft 365 suite (Entra, Intune, Exchange, Teams, OneDrive, SharePoint).
* Automate key support tasks through scripting (e.g., PowerShell) and use of APIs.
* Manage local infrastructure, hardware, software, AV systems, and mobile devices.
* Partner with global teams on IT initiatives and report on local incidents or changes.
* Maintain systems security, patching, and ensure compliance with IT standards.
* Create user documentation to improve self-service and internal knowledge sharing.
Key Skills & Experience:
* 5+ years' experience in IT support and system administration.
* Strong knowledge of Microsoft 365 environment and ITSM platforms (preferably ServiceNow).
* Experience with video conferencing (Zoom/Teams) and AV setup.
* Familiarity with scripting (PowerShell), mobile device support (iOS), and basic networking.
* Excellent communication skills and ability to work independently in a fast-paced environment.
* Understanding of VIP “white glove” service requirements.
* ITIL certification or experience.
* Experience with Microsoft Endpoint Manager, Cisco devices, or Fortinet firewalls.
* Exposure to HPE SimpliVity systems and application packaging.
This is a hands-on, office-based role requiring occasional flexibility in hours and occasional travel.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Engineering, Information Technology, and Customer Service
Industries
Airlines and Aviation, Financial Services, and IT Services and IT Consulting
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