Audi Naas Receptionist/Showroom Host Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist/Showroom Host on a full-time basis.
Main Responsibilities:
* Provide exceptional customer service, ensuring all clients have a positive experience when visiting our showroom.
* Meet and greet customers and visitors in a prompt, friendly, efficient, and professional manner.
* Answer telephone calls and direct them to the appropriate department or person.
* Respond to emails and monitor the showroom inbox.
* Assist clients with their queries and direct them to the right department or representative.
* Manage the customer waiting and refreshment areas in the showroom.
* Maintain Point of Sale materials, such as price lists, brochures, and silent salesman materials, ensuring they are up-to-date and compliant with corporate identity guidelines.
* Perform administration duties, including vehicle registration, taxing, and change of ownerships, demonstrator logs, and ad-hoc tasks as required.
* Provide additional administrative support to the Sales, Service, and Finance teams as needed.
* Enter data into the Dealer Management System (Kerridge) and generate reports.
Requirements:
* A self-motivated professional with excellent customer service skills.
* Ability to multitask and maintain composure under pressure.
* Strong interpersonal skills, with a friendly and professional demeanor.
* Polite and clear telephone manner.
* Influential communicator with excellent verbal and written communication skills in English.
* A team player with an adaptable and flexible approach to work.
* Excel at understanding, anticipating, and meeting customers' needs.
Key Competencies:
* A minimum of two years' previous experience in a customer-facing role in a fast-paced environment.
* Prior experience in a similar full-time role within the Motor Industry would be a distinct advantage.
* Demonstratable administration and IT skills.
* Prior experience of Kerridge would be advantageous.
Work Arrangements:
* This is a full-time position, working Monday to Friday from 9am to 6pm.
Benefits:
* Company events.
* Employee assistance program.
* Employee discount.
* On-site parking.
* Sick pay.