Job Title:
HR Administrator
Location:
Cork, Ireland (Global Organisation)
Key Responsibilities:
* Serve as a primary point of contact for all employee and manager enquiries regarding benefits, employee data, HR systems, and pay for EMEA countries.
* Respond to employee inquiries through phone or email by accessing various tools and knowledge bases.
* Administer HR-related processes for internal customers, including data entry and support for the company's HRIS tool.
* Develop strong internal relationships across Human Resources and with internal process partners to better understand these functions.
* Share and improve processes within the team and across the wider businesses.
* Record all enquiries and resolutions in a customer relationship management system in accordance with team SOPs.
* Analyse trends and report results, bringing findings and insights from our team to our businesses.
Requirements:
* Prior experience in Human Resources is essential, with a preference for customer contact centre experience.
* Fluency in English and German is required.