**Job Title:** Service Integration Manager
**Location:** Dublin
**About the Role:** We are seeking a highly skilled Service Integration Manager to support the maturation of IT Service Management within their aligned customer group. The successful candidate will work in close partnership with aligned customer group and IT teams to ensure that project progress, quality, and budget are aligned across all relevant IT deliverables.
**Key Responsibilities:*
* Assure ITTP delivery towards assigned business area(s) by working closely with aligned customer group and ITTP teams.
* Oversee onboarding of aligned customer group to ITTP services, ensuring changes to customer operations are understood and onboarding projects are scoped and delivered to support the wider IT strategy.
* Build strong business relationships with stakeholder groups through leadership of regularly scheduled governance meetings.
* Act as initial contact point for business needs, evaluating feasibility of potential projects in coordination with relevant customers.
* Serve as focal/escalation point for ITTP initiatives, partnering with business to add value when preparing business cases.
* Provide ITSM consulting expertise towards relevant business area(s).
* Lead solution visioning sessions, including requirement gathering and rationalization.
* Support understanding and alignment of standard operating processes (SOPs) across relevant customers.
* Support establishment and management of yearly budget review, demonstrating efficiency initiatives with positive budget impact for relevant business area(s), ITTP, and IT.
* Ensure adherence to financial processes to support ITTP Projects and IT Operations activities for relevant business area(s)
**Minimum Requirements:
* Bachelor's degree in computer science, engineering, or information technology discipline. Advanced degree and related accreditations a plus.
* 7+ years of experience within IT, ITIL, and Service Management.
* 3+ years of experience within Pharma/Life Science industry preferable.
* 5+ years demonstrated experience managing IT services or delivering IT service improvement initiatives.
**What We Offer:
* A 6-month contract opportunity in Dublin.
* An exciting role supporting the growth of our IT Service Management team.