About the role
Tesco is a values-led business committed to building a better Tesco and supporting our colleagues in serving Ireland’s shoppers a little better every day. We aspire to create an emotional connection with our customers and colleagues to make their lives more manageable and enjoyable. Tesco Ireland is dedicated to developing individuals' talents and supporting professional development as a dynamic business that values people with strong leadership skills and an entrepreneurial attitude.
THE ROLE
Tesco Ireland is currently seeking to appoint a Customer Experience Manager who will be responsible for supporting and leading a team to deliver the best shopping trip for our customers. This role will report to the Deputy Manager and will ensure that we are serving Ireland's shoppers a little better every day.
You will be responsible for
* Creating an inspiring and welcoming environment for colleagues and customers.
* Managing the change operations in store, as well as the checkout operations and equipment.
* Being responsible for the store when the Store Manager/Deputy Manager are not present.
* Ensuring that the team is fully trained and validated in their roles.
* Creating an environment of two-way communication, inspiring a culture of trust.
* Coaching and managing colleagues to enable them to deliver their daily priorities and be in the right place at the right time to meet customers’ needs.
* Reviewing reports and systems to deliver the right improvements for customers and colleagues.
* Driving a culture of zero food waste, managing date codes, and ensuring no food suitable for human consumption goes to waste.
* Recruiting the best colleagues for the team, selecting those passionate about our customers.
* Understanding the cleaning specifications for the store and ensuring that the plan is delivered through the team by leading by example.
* Managing stock control activities, warehouse layout, and processes to ensure all colleagues can complete their routines right first time.
* Root causing any incorrect prices, overcharges, refunds, and label routines to ensure customers are charged the correct price at all times.
* Managing the front-end operation to ensure that customers do not queue.
* Recognising when colleagues give great service and providing feedback where necessary regarding poor service.
You will need
For the ‘Customer Experience Manager’ role, you should have a demonstrated track record of:
* Being passionate about delivering the right way for customers and colleagues.
* Being adaptable and agile in your thinking.
* Delivering key objectives in a fast-paced environment.
* Being the ‘Go To’ person for all queries for your department.
* Shaping and influencing at the most senior level.
* Previous retail experience preferred in a similar role.
What’s in it for you
We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:
* Competitive salary from €37,500.
* Bonus scheme.
* Our Virtual GP service provides free and confidential access to an online GP through video consultations, and an online prescription service for colleagues. The service is also available to families of colleagues living at the same address for a reduced cost.
* 24/7 access to our Employee Assistance Programme (EAP) for you and family members for emotional support along with free access to various wellbeing services supporting you under our new Wellbeing First approach of Body, Mind, and Life.
* Colleague Clubcard offering 10% discount across stores and online, with 15% discount weekends once a month (Friday to Sunday), and 20% off twice a year. There is also 20% off F&F clothing, all year long; these various discounts can be extended to a family member with a 2nd Clubcard available.
* Life Assurance.
* Pension Scheme.
* Save As You Earn Scheme.
* Paid Family Leave.
* Bike to Work.
* Long Service Awards.
* Commuter Scheme.
*Entry requirements and rules of the scheme apply.
About us
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities, and planet a little better every day.” Serving means more than a transactional relationship with our customers; it means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.
Tesco has operated in the Irish retail market since 1997, and with 170 stores nationwide, we employ over 13,000 people in cities and towns around Ireland, supporting almost 45,000 jobs directly and indirectly. We partner with over 500 Irish suppliers, with almost three-quarters being small and medium enterprises, supporting almost 13,000 farming families around Ireland.
We work closely with suppliers across Ireland who are dedicated to making the best products for our customers, reflected in the numerous awards our products have won over the years.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. It is embedded in our values: we treat people how they want to be treated. We celebrate diversity and recognize the value and opportunity it brings.
We’re committed to providing a fully inclusive recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require. For further information on the accessibility support we can offer, please contact us.
How can I let Tesco know I need additional support?
Please let us know you need additional support by emailing tescoireland.recruitment@tesco.ie.
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