Retail Store Manager
The Store Manager is responsible for achieving sales targets by delivering excellent customer service, driving repeat business, and increasing sales through up-selling and cross-selling.
Responsibilities:
* Meet annual sales targets and key metrics like sales, profit margins, conversion rates, and stock loss.
* Identify new opportunities for sales through product offerings or new suppliers.
Store Operations:
* Manage daily operations, assign tasks to the team, and oversee their performance.
* Ensure clear pricing and an easy shopping experience for customers.
* Maintain high standards of store appearance and product displays.
Team Management:
* Build and lead a customer-focused team with strong product knowledge and selling skills.
* Train and support staff to reach their full potential.
Market Awareness:
* Keep an eye on competitors and market trends to identify growth opportunities.
* Build strong relationships with local chambers, centre management, and tour operators to increase visibility.
Collaboration:
* Work with buying, marketing, warehouse, and other teams to improve performance and implement local marketing efforts.
* Use marketing strategies to drive awareness and sales.
Requirements:
* Experience in a fast-paced retail environment, focusing on sales and profit growth.
* Strong visual merchandising skills to optimize product displays.
* Ability to adapt to a changing retail environment and apply new ideas successfully.
* Proven skills in coaching and team building to meet customer needs.
* Knowledge of sales techniques to drive revenue.