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Camphill Communities of Ireland (CCoI) are recruiting for:
Area Services Manager
Camphill Communities of Ireland are seeking an Area Services Manager. This is an exciting opportunity for someone looking for a new challenge.
The purpose of this post is to take governance and oversight management responsibility for Designated Residential Services, Day Services, and Supported Living services, supporting best practice in delivering high-quality, person-centered services in line with legislation and Camphill Community of Ireland policies, ethos, and values.
This job description outlines the roles and responsibilities as currently envisaged. These may evolve over time with changing circumstances or developments within the national disability sector. The post holder will manage the daily operational delivery of residential services for the designated centers.
The post holder will ensure the provision of high-quality, responsive, and sustainable services in accordance with HIQA regulations and relevant legislation, including Safeguarding of Vulnerable Adults 2014 and Trust in Care 2005.
The individual will manage relationships with key stakeholders, working closely with the Head of Services.
The post holder will also identify and implement an integrated approach to service delivery across the Group's services in their network area.
1. Span of Control
Camphill Communities of Ireland operate residential and day services in 15 centers, with approximately 250 residents and day attendees, delivered by a workforce of around 500 staff and volunteers.
The post holder will be part of the National Operations Team, with indirect reporting to the Senior Management Team, and will work closely with assigned communities to support, monitor, and oversee management.
2. Responsibilities
The Area Services Manager will:
* Ensure services meet the needs and wishes of the people supported, fostering active participation and engagement, including managing and analyzing complaints.
* Promote a culture of continuous improvement, embedding national and international best practices through collaboration.
* Lead and direct operational staff, fostering a strong team ethos, talent development, and performance management in collaboration with the Head of Services.
* Ensure quality and safety are prioritized, adhering to internal and external standards, and working with colleagues from Quality and Governance.
3. Duties
* Manage and oversee assigned communities and services in line with professional practice and policies.
* Provide professional leadership for high-quality, person-centered services.
* Conduct unannounced visits to communities.
* Complete KPIs and compliance reports for each community.
* Support quality improvement initiatives and safeguarding practices.
* Support change management as directed by leadership.
* Facilitate communication among stakeholders at local and national levels.
* Take national lead in specific work areas.
* Monitor budgets and performance indicators.
* Develop relationships with management teams and persons supported.
* Prioritize tasks effectively.
* Ensure compliance with legislation, policies, and procedures.
* Promote anti-discriminatory practices and cultural competence.
* Facilitate communication regarding safeguarding issues.
* Represent the organization in meetings and committees.
* Participate in case conferences and investigations.
* Promote ongoing learning and development.
* Maintain flexibility in duties.
4. Management
The Area Services Manager will:
* Support organizational priorities, including budget development and oversight.
* Report on resource needs and service performance.
* Oversee induction, probation, and performance management systems.
* Stay informed on legislation, policies, and best practices.
* Ensure service delivery aligns with national and international standards.
* Ensure compliance with HR policies, GDPR, and documentation standards.
Qualifications, Knowledge & Experience
Must have:
* A minimum of Level 8 on the QQI Framework—BA in Social Care Studies or equivalent in Health or Social Care, or relevant professional discipline (Nursing, Psychology, Behaviour Support).
* Postgraduate qualification in Social Care Management or related management qualification.
* At least 3 years' management or supervisory experience in health or social care.
* Minimum of 5 years' experience working in the disability sector.
* Experience ensuring services comply with HIQA regulations.
* Operational knowledge of HIQA legislation, policies, and procedures.
* Competencies suitable for working with persons with intellectual disabilities.
What we offer:
* Competitive pay scales
* Career progression opportunities
* Work/life balance
* 25 days paid annual leave
* Refer a friend scheme
* Employee Assistance Programme
* Paid mandatory training
* Paid travel expenses
Role details:
* Salary: €59,542 - €77,403 per annum plus €2,000 on-call allowance
* Full-time, permanent (40 hours/week)
Note: Shortlisted candidates will be contacted for immediate interviews. All posts are subject to Garda Vetting, police clearance, and reference checks.
Camphill is an equal opportunities employer.
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