About the Job
Amazon is a world leader in Web-related technologies and services. Now, with Amazon Web Services (AWS), it is at the forefront of Cloud technologies, helping individuals and businesses take their computing infrastructure and applications into "the Cloud".
AWS Support Team
AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2.
Job Description
We are seeking an Operations Manager with strong operational and technical leadership skills to lead a team of highly technical support engineers. As a member of the AWS Support team, you will interact with the full breadth of AWS services to deliver the best possible customer experience.
You will work directly with AWS engineering teams to ensure that we deliver a high quality, quick resolution customer experience. You will be involved in leading global teams, influencing cross-site collaboration, and forging innovation within your team.
In addition, you will drive customer communication during AWS critical events.
As Operations Manager, you will do much more than manage the operations team. You will be leading a team that builds automation and services that make operating a massive-scale infrastructure simple and easy, and you will own the end-to-end customer experience and channel the requirements to improve the service performance, scalability and reliability.
Key Responsibilities
* Leading a team of highly technical support engineers
* Interacting with the full breadth of AWS services
* Working with AWS engineering teams to deliver a high quality customer experience
* Driving customer communication during critical events
Requirements
* 2+ years of experience managing technical teams with significant personnel management experience
* Strong technical and analytical skills
* Data and metrics driven focus
* Strong verbal and written communication skills
About Us
AWS is a world leader in cloud computing and provides a comprehensive suite of products and services to help businesses succeed in the cloud.
We value diversity and inclusion and believe that our diverse workforce is central to our success.
We are committed to providing a workplace accommodation or adjustment during the application and hiring process for individuals with disabilities.