Job Title: Emergency Case Manager
We are seeking an experienced and skilled Emergency Case Manager to join our team at the leading Insurance provider in Cork City Centre.
This is a permanent position offering a competitive salary and flexible working hours, including the option to work from home (WFH).
The successful candidate will be responsible for:
* Managing emergency cases with sensitivity and professionalism
* Liaising with key stakeholders to resolve issues
* Prioritizing tasks and managing workload effectively
* Handling difficult phone calls and paperwork associated with cases
To succeed in this role, you will need:
* Excellent communication and customer service skills
* Able to work well under pressure and think on your feet
* Strong attention to detail and ability to prioritize tasks
* Resilience to sensitive situations and phone calls
* Availability to work specific weekends and open to shift work
* Previous escalation experience is highly desirable
If you have the necessary skills and experience, please apply today. We look forward to discussing this opportunity with you further.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
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