About Allianz
We are proud to be one of the most trusted insurance and asset management companies, with a workforce as diverse as the world itself.
As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years.
Our Approach
We truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your new role.
We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, real dedication and teamwork.
Our Values
Our people have a commitment to excellence and a willingness to face new and exciting challenges.
During the initial onboarding period, you will be given extensive training in the office.
The team works a hybrid working model, officially based in Elm Park, Dublin 4.
Key Responsibilities:
1. Deliver excellent standards of customer service through high-quality and efficient handling of policyholders' claims.
2. Registration, handling and settlement of household and commercial property damage claims.
3. Accurate and comprehensive recording of all transactions and decisions.
4. Compliance with company quality standards.
5. Compliance with financial services authority requirements for claims handling.
6. Achievement of agreed targets in relation to settlement rate, calls answered and completions.
7. Liaising with others to obtain and deliver information that is critical to service and control of claims costs.
8. Be aware of fraud indicators to identify potential fraud cases and escalate them to the relevant personnel in our Fraud Investigation Unit (FIU).
9. Ensure the recovery procedure is adhered to on any property recovery/potential recovery case.
Key Requirements / Skills & Experience
Essential Criteria
* Minimum 1-2 years experience in Insurance Claims handling or Underwriting.
* Studying towards an APA, CIP or a relevant insurance qualification to meet MCC requirements*
* Skilled communicator & negotiator, with ability to work on initiative and manage own time effectively.
Desirable
* Relevant third-level qualification.
* Experience in Property (commercial or household) Claims handling.