Job Summary:
We are seeking a Supply Chain Specialist to join our client partner's GMP certified chemical production facility in Laois. The successful candidate will have experience with ERP, Order processing and Order management, as well as knowledge of import and export regulations.
Key Responsibilities:
* Serve as the primary point of contact for customers, addressing inquiries, concerns, and requests.
* Act as a customer advocate during on-site operations, ensuring their needs and expectations are met or exceeded.
* Collaborate with supply chain and planning teams to provide customers with accurate information and updated lead times.
* Resolve order conflicts to ensure a positive customer experience.
* Collaborate with the sales team to meet customer demands and support the achievement of sales goals.
* Coordinate direct deliveries and ensure a streamlined supply chain operation.
* Maintain understanding of import and export requirements, ensuring compliance with relevant regulations.
* Assist in the coordination of logistics activities to ensure efficient product distribution.
* Enter and maintain all customer orders and documentation in business systems.
* Maintain customer details such as requirements, notes, approved and supplementary items.
* Perform administration duties including tracking shipments, pods, creation, and storage of regulatory documentation.
* Manage KPIs, Customer & Vendor reporting, Forecast Vs Actuals, On time deliveries.
Requirements:
* 2 – 3 years relevant professional experience.
* Bachelor’s degree desirable.
* Exceptional communication and interpersonal skills.
* Proficiency in Microsoft Office and job-related computer applications required.
* Problem-solving and conflict resolution abilities.
* Strong organisational and time management skills.
* Familiarity with supply chain and logistics concepts is a plus.
* Knowledge of import and export regulations is advantageous.
* ERP experience, Order processing, Order Management.