POSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking agents to work as needed in response to disaster relief efforts.
This is a temporary, remote position contingent on hurricane disaster relief needs.
The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.
Candidates accepted for this role will be e-mailed and texted on an as-needed basis.
Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIESWHAT DOES A CONTINGENT HURRICANE RELIEF AGENT DO? We improve the customer's experience, providing exceptional solutions to simple requests.
You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.
Key Responsibilities: Assist customers with service inquiriesLearn the common requests and solutionsImprove the customer's experienceUtilize our service techniques and systemsEscalate customer dissatisfaction to proper channelsCANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply.
The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Must be 18 years of age or olderHigh school diploma or equivalentExcellent organizational, written, and oral communication skillsThe ability to type swiftly and accurately (20+ words a minute)Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Basic understanding of Windows operating systemsHighly reliable with the ability to maintain regular attendance and punctualityThe ability to evaluate, troubleshoot, and follow up on customer issuesAn aptitude for conflict resolution, problem solving, and negotiationMust be customer service oriented (empathetic, responsive, patient, and conscientious)Ability to multi-task, stay focused, and self-manageStrong team orientation and customer focusThe ability to thrive in a fast-paced environment where change and ambiguity are prevalentExcellent interpersonal skills and the ability to build relationships with your team and customersCOMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.
PHYSICAL REQUIREMENTSThis job operates in a professional office environment.
While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
CONDITIONS OF EMPLOYMENTAll MCI Locations Must be authorized to work in the country where the job is based.Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.REASONABLE ACCOMMODATIONConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.
All aspects of employment at MCI are based solely on a person's merit and qualifications.
#J-18808-Ljbffr