Director of Human Resources and Operations
A dynamic leader to drive HR strategy, compliance, and execution across the company.
The ideal candidate will oversee global HR service delivery, ensure alignment with regional regulations and best practices, lead a high-performing team, and develop key metrics to measure HR operations' efficiency and impact on the employee experience.
Main Responsibilities:
* Develop and execute a strategic roadmap for HR operations to enhance efficiency, compliance, and scalability.
* Oversee global HR service delivery, ensuring alignment with regional regulations and best practices.
* Lead, mentor, and develop a culture of excellence within the HR Services team.
* Ensure consistent implementation of HR policies and procedures across all locations.
* Partner with Payroll, Benefits, and Legal teams to improve operational effectiveness and compliance.
* Drive process standardization in HR service delivery to enhance the employee experience.
* Oversee compliance with global employment laws and internal HR policies.
* Manage HR service-level agreements (SLAs) and ensure high-quality service delivery.
* Lead global mobility, immigration, and relocation programs, ensuring smooth execution for employees.
* Lead change management efforts related to HR operational transformations.
* Develop reporting mechanisms to track case resolution times, policy adherence, and employee satisfaction with HR services.
Requirements:
* 10+ years of progressive HR roles, including leadership positions.
* Bachelor's degree in a related field of study.
* Advanced knowledge of global HR compliance, employment laws, best practices, and industry standards globally.
* Proven track record of implementing and scaling people processes, operations, and systems.
* Proficiency with HRIS systems, preferably Workday.
* Experience managing vendor partners.
* Prior experience leading Global HR transformation initiatives.
* Strong ability to manage and develop high-performing teams.
* Ability to work cross-functionally with HR, Payroll, Legal, and Finance teams.
* Experience managing global mobility, immigration, and relocation processes.
* Strong background in HR policy development and implementation.
* Change management experience in HR operational improvements.
* Excellent problem-solving skills, with a process-driven approach.
* Strong communication and leadership skills.
What We Offer:
* Generous PTO Policy
* Support work-life balance with Unplugged Days
* Flexible WFH Policy
* Mental & Physical Wellness programs
* Phone and Internet Reimbursement program
* Access to Continued Career Development
* Comprehensive Benefits and Competitive Packages
* Paid Volunteer Time
* Employee Resource Groups
We are an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.