We are seeking a talented individual to join our Commercial Enterprise team at Marsh Ireland. The Commercial Enterprise Team Leader presents an exciting opportunity for someone looking to lead a team of Client Advisors, while engaging directly with clients and insurers. This role is ideal for someone who is not only looking to advance their career but also has a genuine interest in mentoring others and contributing to a collaborative team environment. If you believe you meet these criteria and are excited about the opportunity, it could be a great fit for you.
What can you expect:
* To be part of a company with a strong brand, committed to making a difference in people's lives.
* We help you be your best through interesting work, professional development opportunities and supportive leaders.
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
* A hybrid working model - 3 days in the office and 2 days remote.
What you will be rewarded with:
* Competitive benefits: Including annual leave, excellent pension contributions, private medical cover, and more.
* A flexible benefits programme which provides you with the opportunity to tailor your benefits to meet your needs.
* Generous Family Leave: Comprehensive maternity, paternity, and adoption leave policies.
We will rely on you to:
* Lead and Inspire: Provide day-to-day management and leadership to the Commercial Enterprise team, fostering an environment of collaboration and innovation.
* Drive Business Success: Contribute to business planning and growth by delivering on allocated objectives for schemes and connected commercial ventures.
* Resource Allocation: Strategically allocate team resources to ensure that clients and internal colleagues receive the exceptional service they deserve.
* Empower Your Team: Supervise, coach, and mentor a team of Client Advisors, offering guidance and support to help them excel in their roles.
* Cultivate Continuous Development: Promote a culture of continuous self-improvement and the sharing of best practices, encouraging colleagues to enhance their skills and capabilities to meet business needs.
* Facilitate Training: Ensure that both technical and soft skills training is provided to the team as required, equipping them with the tools for success.
* Monitor Workflows: Oversee team workflows and individual workloads, ensuring efficient allocation of tasks and resources.
* Provide Constructive Feedback: Regularly assess the quality of individual and team outputs, delivering prompt and constructive feedback to support growth.
* Manage Team Dynamics: Address all matters related to team management, including recruitment, performance management, and the year-end performance and rewards process.
* Deliver Exceptional Client Service: Provide high-quality service and support to our client base, building strong relationships and addressing any concerns or issues that may arise.
* Resolve Complex Queries: Effectively handle complex client queries, delivering the best technical advice and service to clients and Client Executives.
* Collaborate Across Teams: Work closely with other teams in the Marsh business to resolve complex matters, insurer queries and accounts allocations ensuring a seamless client experience.
* Ensure Accountability: Oversee the completion of Balanced Scorecards and Development Plans, identifying and addressing knowledge gaps within the team.
* Network for Solutions: Engage with various divisions within Marsh to provide comprehensive client service solutions.
* Manage Your Portfolio: Take responsibility for your own portfolio of clients, demonstrating excellence in all aspects of service as a role model for team members.
* Ensure Compliance: Ensure that all colleagues adhere to Marsh compliance and business-specific procedures and guidelines at all times.
What you will need to have:
* The ability to inspire and guide colleagues, fostering a culture of excellence and ensuring that high-performance standards are not only set but consistently achieved.
* A strong commitment to delivering exceptional client service, with the agility to adapt to diverse client needs and a track record of maintaining outstanding client satisfaction.
* The capability to thrive in fast-paced environments, consistently meeting deadlines while maintaining quality and attention to detail. Excellent verbal and written communication abilities.
* A talent for establishing and nurturing strong relationships with a variety of internal and external stakeholders, ensuring open lines of communication and collaboration.
* A keen eye for accuracy, with good attention to detail and ability to review the work of yourself and others.
* Ability to quickly understand and apply insurance product and technical knowledge.
* A proactive approach to identifying opportunities for enhancing efficiency and accuracy, with the initiative to propose and implement process improvements.
What makes you stand out:
* Minimum 5 years relevant experience within Insurance
* Strong People Management skills
* CIP / ACII qualified
* Excellent IT and Digital Skills (including Excel and Word)
Why join our team:
* To be part of a company with a strong brand, committed to making a difference in people's lives.
* We help you be your best through professional development opportunities, interesting work and supportive leaders.
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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