About the Opportunity
We are seeking a Customer Engagement Advisor to join our Contact Centre team in Kilkenny or Hybrid. If you are passionate about exceptional sales and customer service, driven to excel, and eager to create outstanding customer experiences, this may be the perfect opportunity for you.
Key Responsibilities:
* Manage inbound calls from valued customers, providing expert guidance and support for private health insurance inquiries across a diverse range of products.
* Unlock various growth opportunities to expand expertise across different communication channels, including Sales, Email, and Chat.
* Participate in a fully in-office training program, followed by a flexible work model that includes both remote and on-site options.
What We Offer
* Annual Bonus
* Pension
* Health Insurance
* Ongoing training and development
* Hybrid working model (remote and office-based work)
* Onsite Restaurant and Parking Facilities
* Sports and Social Club
* APA Qualifications paid for along with support and training provided during the exam cycle.
Requirements:
* A Third Level Qualification or 1 to 2 years in a Customer Service or Sales role.
* Customer focused and committed to the delivery of sales and first-class service.
* Results focused with a proven ability to work in a fast-paced target driven environment.
* Excellent communication, influencing & customer service skills and highly proficient in written and spoken English.
* A high degree of flexibility, with strong team spirit.
* Ability to demonstrate initiative and self-motivation.
* Demonstrates resilience and an ability to deal with complex or challenging customer queries Proven accuracy and attention to detail.
* Must be an Accredited Product Advisor (APA/ CIP or Dip PMI) or willing to undertake same.
* Tech savvy with excellent computer skills & proven administration skills with the ability to navigate multiple systems.
* Demonstrated alignment with the Vhi Values.