Due to continued expansion, Manguard Plus is seeking a Contract Manager. Reporting to HQ (Naas, Co. Kildare) the Contract Manager will be based in the greater Dublin & Kildare region, managing security services delivery for designated clients in these areas.
Key Highlights:
* Competitive Salary: €40,000-€50,000
* Company Vehicle
* Company Phone
* Company Laptop
The Job
As a Contract Manager, you will provide high-quality services to profile clients in the greater Dublin & Kildare area. This management role involves working with an Account Manager and includes various duties such as:
Operations and Service Delivery
* Manage security services delivery for designated clients according to client expectations, contractual terms, and SLAs.
* Develop and implement site-specific instructions, ensuring documented processes and procedures are implemented and maintained on each site.
* Conduct regular site visits and complete audits relating to risk, H&S, compliance, and performance using our system and audit tools.
* Oversee operational activity on each client site and provide management reporting as required, escalating issues as necessary.
* Anticipate and respond to client needs by proactively recognising and addressing matters as they arise.
* Identify opportunities to deliver additional services to enhance the current offering.
* Ensure security services are delivered in full compliance with ISO standards and Company policy, particularly in relation to Quality, Health & Safety, and the Environment.
Contract Management
* Develop and maintain strong client relationships, providing a dedicated point of contact for all client matters.
* Maintain excellent levels of communication with clients, agreeing on their preferred method and frequency for meetings, reporting, and scheduled contract reviews.
* Work with the Account Manager to develop, implement, drive, and monitor key performance metrics (KPIs), providing regular feedback and opportunities for continuous improvement.
* Provide regular reports to the Account Manager regarding operational activities and participate in weekly Operations team meetings.
People Management
* Manage, support, and develop multiple teams of security officers, including personal and professional development, and performance management.
* Work with the Training team to develop site-specific and personal training plans for each team member, ensuring accurate records are maintained.
* Participate in and fully support people management processes, including recruitment for key roles within your team, in conjunction with the HR team.
* Conduct rostering in line with client requirements, demonstrating an ability to adapt and provide solutions within the team when necessary.
Required Competencies
* 2 years' experience as a Contract Manager or similar role (desirable)
* Security experience desirable
* PSA licence required
* Full Clean B Drivers Licence
* Rostering experience essential
* Excellent communication and leadership skills
* Demonstrated customer focus and experience in client relationship management
* Proven track record in people management and leading multiple diverse teams
* Excellent problem-solving skills
* Advanced administration, data analysis, report writing, and IT skills (Word, Excel)
* Ability to work as part of a team
* Flexibility with regard to working hours
The Company
Manguard Plus is Ireland's largest privately owned security company, employing over 1,300 staff. We specialise in providing innovative security solutions to clients in Ireland and the UK.
We offer static manned guarding services, event security, and a concierge service, backed by our advanced alarm monitoring system and EN-certified Command and Control centre in Naas, Co. Kildare.
Manguard Plus offers genuine opportunities for ongoing training and development, supporting employees in taking their career to the next level in a growing business.