Quality Auditor - Insurance Quality & Compliance SpecialistLocation: Dublin or Waterford (Hybrid)
Type: Permanent
Salary: €40,000 plus benefits
Are you an experienced insurance professional with a passion for quality assurance and compliance?
Do you have a keen eye for detail and the ability to spot trends that can enhance customer experience and reduce risk?
I'm working with a well-established insurance company looking for a Quality Auditor to join their team.
In this role, you'll conduct quality assurance audits and root cause analysis across operational teams, ensuring best practices are upheld and continuous improvements are made.
What You'll Be Doing: Conducting quality file audits, including call listening, to assess service standards.Identifying trends and providing clear, constructive feedback to improve processes.Reviewing written communications and other customer interactions to ensure compliance.Identifying and mitigating potential business risks, escalating when necessary.Promoting a customer-centric culture, ensuring compliance with regulatory requirements.Maintaining accurate records and updating MI tools for reporting purposes.Collaborating with various teams to ensure consistent and effective communication.Occasional travel (a couple of times a month) to other office locations as needed.What You Need: Experience in the insurance industry.Strong knowledge of compliance, regulatory requirements, and quality assurance.Experience in call listening and auditing customer interactions.Excellent analytical skills with the ability to interpret data and identify key insights.Exceptional communication skills – both written and verbal.A self-starter with a proactive mindset and a strong work ethic.What's in It for You? A key role in shaping quality and compliance processes.Career growth and professional development opportunities.A collaborative and supportive team environment.If you're passionate about driving quality improvements in the insurance industry and want to work with a company that values compliance, customer experience, and professional development, I'd love to hear from you!
Drop me a message or apply today!
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