Job Title: Data Center Security Specialist (DSS)
Location: DUB
Overview: Amazon Web Services (AWS) provides storage, compute, and other solutions to customers globally. Our customers trust us to protect their data with impeccable physical security. The Data Center (DC) Security Team provides physical security solutions to protect AWS personnel, facilities, and customer information.
Role Summary: As a Security Support Specialist, you will drive operational security excellence within Data Centers while working with partner teams and leaders. The ideal candidate will manage communications and provide services as required, assist with electronic surveillance and access control requests, and help streamline efficiency for Data Centre Security Managers.
Key Responsibilities:
* Manage a chat queue, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide support to customers.
* Drive security awareness campaigns aimed at enhancing security vigilance and effectiveness.
* Manage workflow ticketing and extraction/development of performance metrics.
* Configure physical security devices including cameras, readers, and panels.
* Support daily operational security across a data centre campus.
* Distil overarching security strategy into daily tactics to reach management goals.
* Coordinate day-to-day activities and site security operations.
* Provide guidance and leadership across various team programs.
* Extract metrics and seek improvements by analyzing data and trends.
* Verify Data Center security programs meet defined global security standards.
* Assist in training new and existing personnel regarding compliance with security policies and procedures.
* Draft reports and prepare presentations on the status of physical security operations.
* Collaborate with managers in writing and implementing security policies, processes, and procedures based on regional or global security initiatives.
* Participate in site audits, inspections, and discussions to raise security standards.
Basic Qualifications:
* 2+ years working in an operations, physical security, or equivalent environment.
* 2+ years of experience collecting, analyzing, and utilizing data.
* Basic knowledge of physical security systems and their operation, including access control, intrusion detection, and video surveillance.
About the Team: AWS values diverse experiences. Even if you do not meet all preferred qualifications, we encourage candidates to apply. We support a culture of inclusion that empowers you to own your ideas to completion.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We value work-life harmony and strive for flexibility in our working culture.
Equal Opportunity Employer: Amazon is committed to a diverse and inclusive workplace. We do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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