Overview:Our business is growing- are you ready for a new challenge?If so, we've just the position for you.
We have an exciting opportunity for an experienced Assistant Manager to come join our experienced management team.
The successful candidate will support the Site Manager in the execution of our business strategy in store and across the business in our North Dublin stores.Job purpose:Ensure the site operates efficiently and effectively and provides our customers with the very best customer service and fresh food offering at all times in a clean, safe environment.
To support the Site Manager and take full responsibility for the site in Site Manager's absence.Main Tasks and Responsibilities:Customer ServicePro-actively deliver excellence in customer service at all timesEnsure that customer satisfaction is the number one priority and consistently deliver and exceptional service by displaying I-CARE service excellence behavioursProfessionally handle all customer queries and complaints in line with company policy, in a timely manner and escalate where appropriateStore Operations and standardsSupport the Site Manager in the efficient day-to-day running of retail unitEnsure that the store reflects company's standards of merchandising, presentation and Customer CareEnsure and maintain the level of hygiene to the highest standard throughout the store and compliance by all staff members to the sameEnsure all operational checklists are followed on a daily basis across the shop and forecourtTeam ManagementCompetently manage and organise a team of staffBe approachable and a role model who leads by example and encourages teamwork, fosters a positive attitude and atmosphere in the workplaceDevelop and promote good communication between employees and management in a safe, respectful and inclusive environmentSupport Store Manager in the development and training of the team to required training standardsManage employee performance, giving regular feedback, recognition and encouragementStock ManagementEnsure accurate ordering of stock from PLOFAccept and process deliveriesMerchandise shop area to ensure maximum performance of productsBe vigilant at all times to prevent stock loss and wastePerform and manage weekly / monthly stock takesAchieve the specified margins and sales targets set out by Support OfficeHealth, Safety and Welfare ManagementAssume role of H&S Officer for designated siteStrictly comply with standards and safe working practices as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts or AmendmentsStrictly comply with all policies, practices and procedures, outlined in the Pelco Ltd. Health and Safety Management System and Safety StatementMaintain security awareness at all times and escalate where appropriateGeneral/OtherComply with Pelco Ltd. policies at all timesComply with all legislation relevant to the operation of a service station including Employment LawEnsure correct uniform / dress code and name badge are worn correctly and at all times, and the highest standard of personal care is upheldDevelop strong working relationships with colleagues and Group ManagementComplete all tasks to the best of your ability and to the highest standardEnsure discretion and confidentiality are maintained at all timesPerform any other duties or assume other responsibilities that may be assigned to the roleThe ideal candidate will have:Minimum 2 years' experience in a Supervisory/ Management position;Levels 1 & 2 knowledge of food safety is a distinct advantage;Excellent communication and delegation skills;Proven staff management skills;Highly driven with a strong work ethic;Passion for retail and customer excellence.Thrive in a fast-paced working environment.Some of our benefits include:Competitive salary & flexible working arrangementsStaff DiscountPaid Family Leave including Maternity & Parental LeaveEnhanced annual leave entitlements up to 27 daysVHI Health Insurance Funded SchemeColleague Assistance Programme- GP Online & Counselling ServiceEmployee Referral BonusTravel & Bike to Work SchemeSave as you earn SchemeMileage SchemeOngoing training, appraisals and career progression opportunitiesE-Learning and Development PortalVisit for more information and start the next exciting chapter of your career with us today