Job ID: 2845349 | Amazon (China) Holding Company Limited
Amazon seller fulfillment service drives the Selling On Amazon business and develops solutions that enable millions of sellers around the world to sell on Amazon's Marketplaces. Sellers on Amazon vary from individuals, who manually manage their businesses, to high-volume enterprises with IT staff that wish to develop real-time machine-to-machine software integration between their back-end systems and Amazon.
We are looking for a Support Engineer who requires solving critical problems for products about seller fulfillment service and its large suite of software applications and services. Your solutions will affect our worldwide customers and sellers directly! High Impact production issues often require coordination between multiple Development, Product and Support teams, so you get to experience a breadth of impact with various groups.
Key Job Responsibilities
Primary responsibilities include troubleshooting, diagnosing, and fixing software issues in production, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing fixes for internally developed code, updating, tracking, and resolving technical challenges, and improving operational excellence and readiness of the systems. You should be detail-oriented, have English verbal and written communication skills, strong organizational skills, and work closely with business and technical stakeholders to deliver desired results. You should be able to juggle multiple tasks at once, work independently, and maintain professionalism under pressure. You are able to identify problems before they happen and implement solutions that detect and prevent outages. You have the ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.
BASIC QUALIFICATIONS
1. 3+ years of software development, or 3+ years of technical support experience
2. Experience scripting in modern programming languages
3. Experience troubleshooting and debugging technical systems
4. Experience in agile/scrum or related collaborative workflow
5. Experience troubleshooting and documenting findings
6. Ability to clearly and concisely communicate with both technical and non-technical overseas customers
PREFERRED QUALIFICATIONS
1. Knowledge of distributed applications/enterprise applications
2. Knowledge of UNIX/Linux operating systems
3. Experience analyzing and troubleshooting RESTful web API calls
4. Experience with Front-end technologies
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