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Location:
Dublin, Ireland
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
JN -042025-1980524_1744902596
Job Views:
3
Posted:
17.04.2025
Expiry Date:
01.06.2025
Job Description:
Initial 8 Week Contract (Possibility for Extension) | Dublin City Centre Office (Hybrid) | €18 p/h
Our client, a large multinational financial services firm with offices based in Dublin City Centre, are seeking to add a Customer Service Executive to join their growing team on an initial 8 week contract, with possibility for extension depending on performance.
The ideal candidate will be allowed to work from home for 2-3 days per week after the initial training period.
The Role:
1. Inbound and outbound calls for the servicing of customer loan accounts.
2. Maintain system records and update following every customer interaction.
3. Liaising with internal departments in relation to the expediting of required information.
4. General loan administration (e.g., issuing mortgage statements, redemption statements and ad hoc manual lettering as required).
5. Work within agreed SLA's.
6. Take ownership of complaints received, managing the customer experience to a successful resolution.
Requirements:
1. Previous contact centre and/or financial services experience is ideal but not required.
2. Open to studying QFA exams (maintain existing qualification).
3. Computer literacy essential.
4. Good interpersonal & communication skills with the ability to interact with colleagues and customers.
5. Ability to react and deal with change in a fast-moving environment.
6. Proven ability to be accountable for and follow all defined procedures, controls, and instructions.
7. Good attention to detail, accuracy, and ability to multitask.
8. Target-driven individual with the ability to manage your own workload.
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