IT Support Specialist
Cork, Ireland - Hybrid.
Company Overview
We’re on a mission to create innovative solutions, so businesses around the world can leverage their digital brand assets more effectively — driving revenue and maximizing returns on content investments. We've led the digital asset management industry for over three decades.
Canto is reshaping the digital asset management (DAM) landscape. Our platform offers a singular source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. At Canto, we're more than a DAM solution; we're a catalyst for brand evolution.
It's such an exciting time to join the Canto Team. We have great people here already & We are growing rapidly!
Job Overview:
As an IT Support Specialist, you will be responsible for providing first-line technical support to Canto employees in Ireland, EMEA & US, resolving IT-related issues, and ensuring the smooth operation of computer systems, networks, and software applications. You will work alongside the IT Manager as one of the primary points of contact for IT-related queries and troubleshooting, aiming to resolve issues promptly and efficiently.
Key Responsibilities:
Onboarding & Off boarding
* Set up and configure new hardware, including laptops, desktops, monitors, and peripherals.
* Assist with user provisioning, including account setup, access management, and deprovisioning.
Technical Support & Troubleshooting
* Diagnose and resolve hardware, software, and network issues for end-users.
* Provide both remote and on-site support to ensure timely resolution of technical problems.
* Install, update, and configure software applications, ensuring compatibility and optimal performance.
Security & Compliance
* Monitor IT systems for potential threats, apply patches, and implement necessary cybersecurity measures.
* Collaborate with the security team to enforce IT security practices and address cybersecurity concerns.
* Manage user accounts, permissions, and access control using tools like Azure Active Directory.
IT Infrastructure & Asset Management
* Assist with the setup, configuration, and deployment of new IT systems, applications, and devices.
* Work alongside the IT Manager to implement system upgrades, patches, and fixes.
* Own and administer on-premises IT systems and vendors for the EMEA region.
* Track and manage IT inventory, including hardware and software assets.
* Perform regular backups, monitor system performance, and support disaster recovery initiatives.
Project & Vendor Management
* Lead or contribute to IT projects, ensuring timely execution and alignment with business objectives.
* Liaise with external vendors for hardware procurement, licensing, and software solutions.
* Manage vendor relationships for licensing renewals and software maintenance.
Documentation & Knowledge Sharing
* Create and maintain comprehensive documentation for system configurations, processes, and updates.
* Develop and update a knowledge base for common IT issues to enhance troubleshooting efficiency.
Qualifications Required
* 3 + years’ experience in IT support or technical troubleshooting, preferably in an enterprise environment.
* Strong understanding of Windows and MacOS operating systems.
* Knowledge of system administration tools (e.g., Exchange, Office 365, Azure, Intune)
* Strong troubleshooting skills with the ability to resolve complex IT issues.
* Good understanding of IT security principles and tools.
Preferred
* IT certifications such as CompTIA A+, Microsoft 365 Certified, or similar certifications.
* Cloud certification Microsoft Azure Fundamentals.
* Knowledge of security practices and tools such as firewalls, encryption, and VPNs.
Skills And Competencies
* Excellent communication skills to interact with technical and non-technical users.
* Strong organizational skills and the ability to manage multiple tasks or projects simultaneously.
What's so great about Canto?
Start-Up Spirit: Embrace the excitement and flexibility of a growing company.
️ Hands-On Impact: Your work directly contributes to our success.
Learning by Doing: Our growth plans provide real-time learning.
Close-Knit Team: Enjoy a tight-knit, supportive work environment.
Open Communication: We value transparency and open dialogue.
Problem-Solver's Paradise: Apply creativity to real-world challenges.
️ Work-Life Harmony: We respect the balance between personal and professional life.
Growth Opportunities: As we grow, so do opportunities for our team.
Cultural Exchange: Learn from diverse colleagues in a global setting.
How We Do It – Our Values
We are Customer Obsessed. We make it our mission to understand our customers and their challenges. Through our actions, we make our customers’ work easier.
We Own the Outcome. We set goals based on outcomes that matter, measure our results, and up our game. We are action oriented – changing course when we need to and committing when things go right.
We are Transparent, Curious, and Candid. We are truth-tellers, and default to transparency to build trust and collaboration. We are curious to learn more before we evaluate and decide. We bring a point of view and have the courage to share it.
We Treat Everyone with Respect and Empathy. Always. We respect each other and have fun. As one global team, we are made better by valuing different perspectives embracing diversity in experience and thought.
Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
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