Job Title: Retail Customer Assistant
We are seeking a skilled Retail Sales Assistant to join our team at BestDrive. As a key member of our branch, you will provide exceptional customer service, handle incoming calls, and manage invoicing and filing.
Key Tasks:
* Greet customers and create a positive first impression.
* Process payments, update records, and maintain accurate filing systems.
* Develop strong relationships with customers through honest recommendations and follow-up conversations.
* Manage stressful situations calmly and professionally.
* Book in vehicles and keep customers informed through phone calls.
* Maintain up-to-date fleet paperwork.
Essential Requirements:
* 1 year of experience in customer service or a similar role.
* Excellent PC and keyboard skills, including Excel and Word.
* Strong English verbal and written communication skills.
* Excellent analytical skills and attention to detail.
* Self-motivation, enthusiasm, and commitment to providing excellent customer service.
* Ability to work independently and prioritize tasks effectively.
Benefits:
* Competitive basic salary.
* 21 days annual leave.
* Monthly bonus.
* Discount on vehicle servicing after probation.
* Employee Assistance Program.
* Free parking.
* Uniform provided.
About Us:
BestDrive is a leading automotive parts repair company with over 30 branches across Ireland. We pride ourselves on providing top-notch technical and software equipment to deliver exceptional customer experiences.