IT Operations Analyst - Kilkenny (12-Month Initial Contract) An exciting opportunity has arisen for an experienced IT Operations Analyst to join an international agri-business.
This is a contract role with the potential to transition into a permanent position.
The successful candidate will report to the IT Operations Team Lead for EMEA.
Location: This is a fully onsite role based in Co. Kilkenny, Ireland.
Key Responsibilities Technical Leadership in IT Service Management: Lead the hardware build of servers, desktops, and laptops, ensuring adherence to company standard builds, and collaborate with the Infrastructure team to install required applications.
Manage software deployment of company-standard builds across client devices.
Participate in the build and installation of technology infrastructure in the manufacturing environment.
Implement disaster recovery solutions and conduct testing of DR procedures.
Oversee the implementation of security patching across the IT estate.
Conduct security compliance reporting.
Support both Applications and PMO teams via the service catalogue.
Manage physical infrastructure to ensure secure and compliant services.
Regularly review the IT Service Continuity Management (ITSCM) risk log.
Ensure operational backups for critical services and data.
Report on support performance in alignment with IT Service Level Agreements.
Perform and document system health checks.
Maintain and update system architecture documentation and asset inventories.
Adhere to site operational procedures.
Assist with Active Directory administration and group policy management within Process Domains, including integration with OT applications.
Diagnose and resolve technical issues by referencing manuals, engaging with users, and conducting system diagnostics.
Incident, Change & Release Management: Register and track all user support calls through the Call Management System.
Provide 1st, 2nd, and 3rd line support for the OT/Infrastructure environment as needed.
Process Incidents and Service Requests in a timely manner.
Manage Change Requests across all OT/Infrastructure services, following the five phases of change management.
Collaborate with key stakeholders to ensure seamless service delivery.
Support the team in handling major incidents when required.
Execute release requests in accordance with the agreed release process.
Assist with release go-live activities as necessary.
Support changes and physical troubleshooting of manufacturing LANs, including specifying network switch and firewall changes, submitting change requests, patching, and documenting structured cabling.
Liaise with third-party service providers for incident, change, and release management support.
Ensure all Service Desk tickets are up-to-date and contain accurate information, including relevant notes and details of actions taken.
Project Management: Provide OT/Infrastructure support for business projects as required.
Understand business objectives and requirements for relevant projects.
Define project scope, timelines, and deliverables to ensure alignment with business goals.
Ensure proposed designs are fit for purpose and future-proofed.
Coordinate IT teams and vendors to successfully execute deliverables.
Carry out complex technical tasks when necessary.
Ensure documentation is kept up to date and centrally stored.
Secure approvals from GBS for proposed solutions in line with the Group OT/Infrastructure strategy.
Obtain approval from the Architecture Review Board (ARB) for all OT/Infrastructure solutions.
Participate in the build and installation of manufacturing technology infrastructure.
Knowledge Management, Problem Management, Capacity & Availability: Drive continuous improvement and encourage innovation within the team.
Facilitate the transition of new OT/Infrastructure services to the Infrastructure Support Team through knowledge-sharing processes.
Identify and resolve recurring incidents proactively.
Contribute to capacity and availability management efforts within OT/Infrastructure.
Maintain alignment between OT/Infrastructure and Applications teams.
Vendor & Purchasing Management: Manage IT OT/Infrastructure spending, including invoice processing and goods received notes (GRN).
Create OT/Infrastructure e-capex requests as needed.
Develop and maintain a supplier contract database for IT services.
Maintain an OT/Infrastructure vendor management website to track issues and leverage data for vendor review meetings.
Build and sustain relationships with OT/Infrastructure vendors and service providers.
Provide input for annual negotiations on IT service contracts, leveraging Group Purchasing when applicable.
Liaise with head office to align central IT solutions with OT/Infrastructure needs.
Maximise operational service levels through vendor partnerships, ensuring quality service delivery and seeking cost optimisation opportunities in line with targets.
Additional Responsibilities: Flexibility in working hours to meet business needs.
Participation in out-of-hours (OOH) support rosters.
Availability for out-of-hours work as required to complete tasks.
Adherence to corporate standards, including financial procedures, project management methodologies, quality assurance, health and safety regulations, and IT service delivery practices.
Assist the Infrastructure Manager with the delivery of duties.
Maintain an awareness of the corporate strategy and ensure projects and initiatives align accordingly.
Provide support to end users and team members to uphold the highest level of service.
Contribute to the implementation and maintenance of industry-standard IT development and service delivery methodologies across the Infrastructure estate.