Front Of House / Reception Coordinator - Dublin
We are working alongside a global leader who partners with some of the world’s largest organisations, delivering first-class, integrated Facilities Management and Workplace Management solutions. Our client supports organisations around the world to develop, implement, and manage their Integrated Facilities and Workplace Management strategies.
Our client can provide you with a genuine opportunity to work with a progressive and innovative employer. They are a business pushing to the front of the Integrated Workplace and FM services world. You will make enduring professional relationships and work alongside some of the best professionals in the business. If you are focused on aspiration, they will embrace that. More than anything else, they are a people business; their business is their people.
This role is an opportunity to really show what you can do and genuinely add value to a role, making it yours.
Our client is committed to creating a diverse and inclusive culture where you will feel welcomed, valued, and empowered to achieve your full potential.
Core Responsibilities:
* Provide high-quality customer service to both internal and external customers.
* Meet and greet all clients/visitors in a friendly and professional manner.
* Develop positive relationships with clients, management, and service providers. Proactively assist clients and promptly respond to problems and concerns in line with all site rules and regulations.
* Implement initiatives to ensure that best practices are achieved in every aspect of service delivery, with particular focus on cost, quality, and client satisfaction.
* Respond to client and customer needs, coordinate resources, and proactively provide solutions and recommendations.
* Perform daily services within the contract standard scope of works.
* Complete all reception tasks including responding to emails, answering calls in a timely and polite manner, managing the reception store, and notifying the Facilities Coordinator if supplies are required.
* Coordinate meeting room bookings, arrange the supply of meeting room stationery, and order tea/coffee or catering for business meetings as required.
* Assist with events and meeting venue setup and coordination as requested.
* Handle collection, distribution, and sending out of mail and packages for/from the client; book couriers and keep a record of all incoming mail for invoicing purposes.
* Assist clients with locker allocation and resets.
* Manage room and cabinet keys and conduct semi-annual key audits.
* Assist the FM team with booking contractors’ parking and access.
* Report all Facilities and H&S issues to the Facilities team.
* Monitor outsourced contractors as needed for safety and security purposes.
* Support in any emergency evacuation plans.
* Assist security with handing out access badges.
* Provide input at regular management meetings.
* Ensure reception is clean, tidy, and presentable.
Skills and Experience:
* Previous front of house/reception experience.
* Knowledge of Microsoft Office.
* Customer focus.
Sound like you? Then please get in touch!
My client is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. D E & I is engrained in their DNA.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process, please contact us at info@spencermarshall.co.uk.
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