Front of House / Workplace Experience Coordinator
Job ID: 197256
Posted: 19-Dec-2024
Service line: GWS Segment
Role type: Full-time
Areas of Interest:
Administrative, Customer Service
Location(s):
Dublin - Dublin - Ireland
Overview:
We are seeking a Front of House Coordinator/Receptionist to assist with inquiries and visitor management, ensuring a professional, customer-oriented, and safe front desk experience that aligns with our service standards. The role also involves supporting building management, maintenance, and the coordination of conference and meeting room services.
Key Responsibilities:
1. Respond to inbound inquiries via email, helpdesk, and switchboard with professionalism and friendliness.
2. Stay informed about daily building activities to provide an efficient welcome.
3. Greet staff and visitors warmly and professionally.
4. Manage incoming and outgoing mail, parcels, and deliveries.
5. Adhere to health, safety, and food hygiene protocols.
6. Input and manage room bookings in the booking system, keeping data current.
7. Collaborate with the Facilities Team to prepare and equip meeting rooms.
8. Assist with minor facilities management tasks such as weekly fire alarm tests, waste disposal, and cleaning services.
9. Handle basic building maintenance requests as directed by the Facilities Manager.
10. Support health and safety checks and record updates as needed.
11. Brief contractors on site, providing necessary health and safety information.
General Responsibilities:
1. Participate actively in team meetings.
2. Enhance personal knowledge while supporting the Facilities, Front of House, and Learning and Development teams.
3. Propose improvements to processes and systems for greater efficiency.
4. Comply with Data Protection laws and prioritize data quality.
About CBRE GWS:
CBRE Global Workplace Solutions (GWS) partners with clients to optimize real estate for enhanced organizational performance. Our client-centric model ensures dedicated leadership backed by regional and global resources, delivering superior outcomes across diverse industries.
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