We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our Tralee location. This role will require communication across various social channels, email, and over the phone, along with flexibility. This will be a part-time position.
Key Responsibilities:
1. Diary Management: Scheduling appointments, assisting patients with queries via phone, messages, and emails, and backfilling any cancellations with our patient priority list.
2. Patient Communication: Maintaining calls, messages, and email inboxes.
3. Delivery of 5-star Customer Service: Welcoming patients, checking them in, ensuring a comfortable and enjoyable visit, and assisting them in checking out.
4. Team Support: Covering team member absence and being flexible with annual leave, including covering alternative locations when necessary (expenses covered).
5. Ordering: Ensuring the clinic is clean and well-stocked, including completion of stocktakers and provision of order requirements to your manager.
6. Policies: Upholding and adhering to all policies and procedures, including safety measures around health, wearing of PPE, team relations, and GDPR.
7. AD-HOC: Performing all duties around the opening and closing of the clinic and completing reasonable tasks assigned.
Skills/Attributes:
1. Positive, enthusiastic, and friendly attitude.
2. Reliable and trustworthy.
3. Passion for helping and connecting with people to build trust and rapport.
4. Ability to plan and manage time effectively with a drive to reach targets and goals.
5. Proven ability to prioritize and multi-task within a fast-paced environment.
6. Strong organizational skills.
7. Confident in professional communication.
8. Ability to adapt to change.
Job Type: Part-time following a 6-month probationary period. 16 hours per week with evening/weekend availability.
Experience: 3+ years in Customer Service; clinic experience is an advantage; experience with KPIs is desirable.
Education: Leaving Certificate; Medical Admin/Dental Nursing qualification is an advantage.
What do we offer? Training on our sales process, systems, and treatments.
Job Type: Part-time, with a view to permanency.
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