Director, Workforce Management
The Director of Workforce Management is a strategic leadership role responsible for overseeing and optimizing the allocation, utilization, and development of human resources within the organization.
Key Responsibilities:
* Develop and execute workforce strategies aligned with organizational goals and objectives.
* Analyze current and future workforce needs based on business forecasts, market trends, and operational requirements.
* Identify talent gaps and implement plans to address them through recruitment, training, retention, or restructuring.
* Establish metrics and key performance indicators (KPIs) to measure workforce effectiveness and efficiency.
* Utilize workforce data to identify trends, patterns, and opportunities for improvement.
* Generate regular reports and dashboards to communicate workforce insights to senior management.
* Develop staffing models and optimize resource allocation to meet workload demands while controlling costs.
* Collaborate with department managers to manage staffing levels, scheduling, and workload distribution.
* Assist in the establishment of goals and objectives for workforce productivity, efficiency, and quality of work.
* Identify opportunities for performance improvement and implement initiatives to enhance employee engagement and motivation.
* Ensure compliance with labour laws, regulations, and company policies related to workforce management.
* Mitigate risks associated with workforce-related issues such as labour shortages, turnover, and skill gaps.
* Develop contingency plans to address workforce disruptions and emergencies.
Requirements:
* Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred.
* Proven experience (3+ years) in workforce management, strategic planning, or related roles.
* In-depth knowledge of workforce planning methodologies, labour market trends, and analytics.
* Strong analytical skills with the ability to interpret data and make data-driven decisions.
* Excellent communication, negotiation, and interpersonal skills.
* Proficiency in workforce management software and tools.
* Leadership experience with the ability to motivate and inspire a team.
About ClickDimensions
ClickDimensions is the solution for small to medium businesses (SMBs) that unifies all your sales and marketing efforts and gives you more control over every lead.